IT Supervisor
Auris Group of Hotels
Total years of experience :9 years, 5 Months
Key Responsibilities Handled:
HP ProLiant DL380 Gen9, 6 physical servers support and maintenance.
Opera PMS, Micros POS, IPTV, Samsotech VICAS PP Wish Backoffice, SmartTEL PBX Manager, and SmartWEB Manager.
Supervising the engineering work provided by a service provider.
Implementation, support and Troubleshooting of network equipment.
Wireless Network (Aruba, Cisco) configuration and security implementation.
Achievement:
Increased Booking.com Wi-Fi review score from 7.7 to 8.2 which leads to indirect
gain in hotel revenue.
Achievement:
• Outperformed peers by maintaining outstanding record of IT support service, resolving 95% of all trouble tickets without escalation to senior support specialists within deadline-driven environment.
• Quickly promoted from Desktop Support Engineer to IT Team Lead and Server Support Engineer due to organizational abilities and strong work ethic.
• Managed a team of 8 number of Desktop & Print Support Engineers of Telangana & A.P region.
Key Responsibilities Handled:
• Responsible for the maintenance & support of Cisco, Juniper, HP Routers & IBM, Dell, Sun Microsystem Servers and Storages.
• Installation, Maintenance, Troubleshooting and Monitoring of Microsoft Server 2008 and 2012.
• Install, upgrade, support and troubleshoot Sun Microsystem, IBM, Dell, EMC Servers, Storage and any other authorized server applications.
• Supporting team for Installation, Support, Troubleshooting and upgrade of Desktops.
• Managed Vendors and Procurement of Information Technology Goods and Services.
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Client: Bajaj Allianz Life Insurance Company Limited.
Position: IT Support Engineer.
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
• Desktop/Laptop/Printer/Fax support, Backup system support
-Updating current infrastructure
Deploying new equipment
• Support the following technologies: Microsoft Office products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
• Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
• Applying patches in according as company SOP.
• Active Directory related tasks includes account management, group policy management for the organization.
• Configuring and Troubleshooting mail clients such as Microsoft Outlook2007, 2010 & 2013
• Monitoring Clients using with VNC and day-to-day updating of anti-virus
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
Bachelors in Technology in Electronics & Communication Engineering