Shaikh mohammed Zunaid, QUALITY ANALYST

Shaikh mohammed Zunaid

QUALITY ANALYST

Teleperformance HP process

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Architecture And Information Technology
Experience
2 years, 7 Months

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Work Experience

Total years of experience :2 years, 7 Months

QUALITY ANALYST at Teleperformance HP process
  • India - Mumbai
  • May 2023 to November 2023

Providing Technical support Quality Monitoring and Evaluation Quality Audits and Inspections Root Cause Analysis Quality Improvement Initiatives Customer Feedback Analysis Documentation and Compliance

Customer Service Associate at Teleperformance - India
  • India - Mumbai
  • March 2022 to May 2023

Connecting with the user for troubleshooting, installation and configuration of laptops and printer.

IT Support at Connect Infotech
  • India - Mumbai
  • February 2021 to November 2021

Providing software and hardware assistance for laptops and desktop.
Installation, configuration of the system.

Education

Bachelor's degree, Architecture And Information Technology
  • at University Of Mumbai
  • October 2024

Degree in Information Technology including computers application and networking

Bachelor's degree, BSC.IT CGPI
  • at Rizvi College of Arts, Science and Commerce
  • October 2020
High school or equivalent, HSC
  • at Bhavans College of Arts, Science and Commerce
  • February 2017

High School Certificate in the stream of science.

Specialties & Skills

IT Operations
Troubleshooting
IT Technical Support
Windows Support
ANDROID (OPERATING SYSTEM)
DESKTOP SUPPORT
MICROSOFT WINDOWS
SYSTEM MONITORING
TECHNICAL ASSISTANCE
ACCOUNT MANAGEMENT
QUALITY MONITORING
ROOT CAUSE ANALYSIS
TECHNICAL SUPPORT

Languages

Hindi
Expert
Urdu
Native Speaker
Arabic
Beginner
English
Intermediate

Training and Certifications

CCNA (Training)
Training Institute:
Al Attari
Date Attended:
July 2021
Duration:
48 hours

Hobbies

  • Video Gaming