Sales Manager
INTEGRATED TECHNICAL COMPANY
مجموع سنوات الخبرة :9 years, 9 أشهر
• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong
presence.
• Excellent mentoring, coaching and people management skills.
Oversee daily company operations, including organising CEO schedules and personal activities, managing agendas, correspondence, phone calls, and client relations, while leading all administrative tasks aimed at business growth. Control CEO travel arrangements, including lodging, flights, and transportation. Offer administrative support to all team members, including typing and dictation. Collect information for on-time preparation and submission of spreadsheets to CEO for informed decision- making. Maintain filing system and contacts database to avoid delays. Perform inventory check to determine shortages and office supplies demand. Collaborate with CEO for planning and communicating creative internal and external events and speaking activities for boosting cross-functional coordination.
Planned and organised successful board assembly meetings and lunches.
Built and maintained trusted relationships with key customers, management, and stakeholders.
• Collecting all required documents for on boarding employment and setting files for each employee
• Issue and provide salary certificates and the documents needed for experience certificates
• Updating the staff drive information (photo, leaves, warning, etc...) and their renewal documents (residence, civil id, passport, dependents etc...)
• Issue medical and life insurance cards, medical claims and work injuries
• Conduct calculations for dependents schooling and transfer to finance for settlement
• Providing clearance forms and documents and finalizing signatures of the settlement from Operation, Administration, IT, Accounts, Payroll and the HR manager after transferring their residence.
• Guided the VIP customers according to their requested services in NBK
• Issue and provide customers with ATM cards and bank statements
• Conduct all financial transactions such as withdrawals, deposits, local and international transfers, draft issues, etc...
• Providing excellent customer service to complete all transactions to the utmost customer satisfaction
• Enrolled in a training course covering all NBK services and the art of dealing with other
• Controlled and guided the customers according to their requested services in NBK
• Worked to ensure team spirit in cooperation with all the branch staff to provide the best and finest service
• Enrolled in a training course on how to use and deal with cashiers system and clients directly
• Received a certificate of attendance for “Money Laundering Prevention Training” in November 2013
Enrolled in an intensive training course on how to deal with clients and the required support systems
• Provided financial support and solutions to any administrative problems
• Conducted banking transactions and followed up customer requests up to resolution
• Marketing of NBK channels and bank services
• Received a certificate of attendance for the courses:
(THE NBK CUSTOMER EXPERIENCE "I AM NBK" REFRESHER1) in June 2012
(THE NBK CUSTOMER EXPERIENCE "I AM NBK" REFRESHER2) in November 2012
6. CALL CENTER AGENT through the Fun Club program in Zain Telecommunication Company
• Received intensive training on how to deal with customers and the supporting systems
• Provided first line support and solutions to customer problems through inbound calls
• Provided details to various offers and convinced the customers to join or purchase through outbound calls
• Participated in various exhibitions and campaigns such as Info Connect, Zain City, Gallery and Zain Drive
• Worked on the implementation of a questionnaire to collect information for the most popular offers
• Training on how to assess the quality of the call
• Assessed calls and discovered mistakes made while dealing with customers whether in lack of information or
conversation style
• Entering the evaluation results in the quality system
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