IT Solutions Professional
GulfNet Solutions Company Limited
Total years of experience :18 years, 7 Months
Experienced IT Manager/ IT Solutions Manager with vast IT experience of 18 years. Skills include Digital Transformation, RPA, Automation(RPA), ERP Implementation, Cloud Technology, Virtualization, Storage, Computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.
Currently working as program & IT technical Manager with Saudi Aramco WA’ED project contract for the implementation of the Business Management Solution for enterprise sized businesses ERP with Saudi Aramco Entrepreneurship Centre (Wa'ed).
Projects:
- Aramco - Fadhili ( Infrastructure and cyber security)
- Ali Zaid Al Quraishi (ERP)
- SGS Bahrain (Nutanix private cloud)
- SWCC (RPA)
- KA-CARE (RPA)
- GIB (RPA)
- CITC (IDP)
- AZAQ( D365 Implementation, Centalized solutions)
- Al Mana (AI)
- MOJ (AI speech to text)
Joined as Infrastructure & Network Manager handling a team of 50 IT's and 2000+ users. Managing all IT operations & IT Business Solution analyst.
Implemented 11 million SAR project of EMC VXRail, VDI with EMC Storage for 2000 users.
Reporting to COO and engaging to improve IT services and solutions towards the company growth.
Managing services for virtualization, Storage & ERP implementation (SAGE & LSRETAIL NAV).
Recognized for delivering leading edge solutions that consistent meet complex business requirements like (ERP Implementation, Virtualization, Citrix, Windows Server, Backup & Storage Solutions, POS solution, IT Security, Network & Hardware solution).
Developed, implemented and monitored service level agreements with company and vendors, ensuring compliance and quick resolution of critical issues.
Administrating Active Directory, Group policy, SCCM, Office 365, Exchange Server, DNS, SharePoint, Application server, Antivirus server and veritas & Symantec backup exec.
Managing and administrating Vmware servers, Citrix App & hyperV.
Skilled in designing, planning and implementing LAN/WAN solutions Providing day to day supports to IT support team and end users in all forms.
Daily tasks included working with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix.
Created and implemented disaster recovery plans and procedures for Data Center (Symantec, Veritas Solution) & Veeam Evaluated and selected appropriate antivirus and intrusion detection software for email and NT network to ensure complete and continuous coverage with no security breaches.(McAfee) Communicated regularly with senior management and both technical and nontechnical personnel to build effective cross functional teams and ensure accuracy, consistency, problem solving and on time project completion
Implemented free backup solution for all end users with VEEAM backup solution with NAS storage.
Monitoring firewall to ensure maximum security for the network and internet(Cyberoam & SonicWALL). Internet rules to provide maximum productivity to the company as per policy created.
Implemented all policies - IT Policies & procedures, Backup Polices, DR Polices, Internet Policies. Expertise in creating business & operations flowcharts to understand the implementation for any projects.
Promoted to IT administrator role to lead a 10-member IT team in configuring, troubleshooting and maintaining VMware, Storage, Windows, AD, Exchange, SCCM, Office365, Linux & Network infrastructure for a mid-sized group of companies. Provide ongoing management, performance-tuning and Tier 3 Data center support for approximately 50 Linux and 1000 Windows systems.
Ensure system connectivity of all servers, shared software and other applications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Develop training materials and procedures, or train users in the proper use of hardware or software
All kind of basic troubleshooting, like connectivity problem, printers, software, hardware.
Documenting all solved problems for future references.
Bachelors Of Computer Science Subjects: 1. Computers 2. Physics 3. Maths