backup and storage administrator
NetApp
Total years of experience :9 years, 6 Months
Professional Service Engineer - II, 06/2020 - Current
NetApp, Inc. - Bangalore, India
Project: Amgen Inc. - is one of the world's largest independent
biotechnology biopharmaceutical companies.
Worked as Professional Service Engineer - II with NetApp (as a contract
employee of ZeroChaos Workforce Solutions Private Limited) from June
2020 and was converted as a Direct Employee in Dec 2020.
• Supporting Amgen environment as a Senior Technical person and
managing the Data Working END to END change process related to
Backup and Storage.
• Preparing and presenting Daily Customer Call about Backup and Storage
environments.
• Managing Enterprise BRS environment involving Netbackup Backup tools.
EMC Software and Services India Private Limited - Bangalore, India
Project: American International Group (AIG) - is a global insurance
company with operations in more than 80 countries and jurisdictions.
Worked as Service Delivery Specialist - II with EMC Software and Services
India Private Limited from Dec 2018 to June 2020.
• Supporting AIG backup environment as a Technical Spoke And Lead.
Handling Technical Issues and driving to resolution.
• Joining Day to Day Backup call to discuss the issue. Handling Daily
Customer calls and Weekly Escalation calls.
• Discussing and escalating issues to Global Leads. Performing Project
related changes in terms of Backup client upgrades.
• Preparing SOPs for the Team and providing hands-on training on the
Backup and ITIL side.
EMC Software and Services India Private Limited - Bangalore, India
Project: Fiat Chrysler Automobiles (FCA) - is an Italian-American
multinational automobile manufacturer.
Worked as Analyst, Delivery Specialist with EMC Software and Services
India Private Limited from July 2016 to Dec 2018. Worked as Associate
Delivery Specialist with EMC (as a contract employee of FBT) from Dec 2014
and was converted as a Direct Employee in July 2016.
• Supporting FCA backup environment for USA, Brazil & Italy region.
Managing Enterprise Backup environment involving Symantec
NetBackup, Data Domain. Managing Enterprise SAN environment
involving Isilon, VNX, VMAX and ATMOS arrays.
• Recommended process improvements to continually identify, analyze
and fix constraints and challenges.
• Performing Health checks for Backup servers & preparing the Daily
Backup Summary Report. Resolved backup failures through Incidents &
providing custom reporting as per business requirements. Working on
incident, changes and problem issues and ensuring issues are resolved
within SLA.
• Coordinating with IBM team and EMC support to resolve issues
effectively. Prepared SOPs for L1 Team and provided hands on training on
Backup Products.
• Performed audits of subsidiaries to protect shareholders and potential
investors from fraudulent or unrepresentative financial claims.
• Identified and resolved problems through root cause analysis and
research.
Year Degree Institute Percentage 2009-13 BTech (CSE) JP Institute of Engineering & Technology, Meerut (UPTU) 68.24%
2007 Senior Secondary Janta Inter collage Sastrinagar, Sohang Kushinagar (U.P Board) 73.20%
2005 High Secondary Janta Inter collage Sastrinagar, Sohang Kushinagar (U.P Board) 71.83%