ITIL Processes like Service Delivery, Capacity Management and Business Continuity for America's
RAD Americas, Operational Services MetLife
Total years of experience :15 years, 3 Months
RAD Americas, Operational Services MetLife June 2008 -Current
Somerset, NJ
Infrastructure PMO that manages ITIL Processes like Service Delivery, Capacity Management and Business Continuity for America's
• Delivered operating infrastructure budgets and resource allocation for agreed upon service levels
• Implemented new process model for ITIL Process, Business Continuity using risk based decision techniques to improve customer service, reduce costs and risks with cost savings more than $250, 000
• Implemented centralized program management to optimize resources across USA, India and China
• Managed customer and cross functional relationships with stakeholder like Information Security Office, Office of Chief Information Officer, cross functional teams of Americas and various steering committees by making monthly presentations
• Manage relationships with internal MetLife vendors, external vendors including Cognizant and iGate
• Submitted project proposals that included Cost Analysis and Return of Investment (ROI) documents to Investment Committee
• Instituted a metrics and measurement program for business continuity management programs and infrastructure upgrade programs
• Managed production handoffs from development to operations
Project Manager -IBIT Compliance MetLife April 2006 -May 2008
Convent Station, NJ
Compliance production support manager that supported 10 compliance applications across all MetLife channels with a budget of $2 million and a team of 25 people
• Improved NPS for Elite Producers
• Significantly improved customer satisfaction by reducing incident response time utilizing Lean Six Sigma Methodology
• Delivered turnkey solutions utilizing cross organizational resources
• Delivered cost savings by 33% utilizing LSS Methodology
• Improved customer experience by offering innovative business solutions and defining clear deliverables
• Secured funding from investment committee for various business initiatives
• Manage d SLA for production support with external vendors
• Managed relationship with internal vendor
Chief Development Officer-Triad Biometrics April 2005 - April 2008
• Developed product features, business requirements and specifications by benchmarking competitive products and conducting market analysis
• Delivered End-to-End Solution using SDLC methodologies
• Got awarded a patent by USPTO
• Secured $2 million funding for product development
• Successfully responded to RFPs for customers such as US Navy, Indian Government RFPs
• Managed vendor contracts and deliverable
Project Leader- EPI and ACTS MetLife April 2005-April 2006
Convent Station, NJ
Managed critical applications such as Enterprise Producer Identifier (EPI) and Automated Compliance Tracking System (ACTS)
• Delivered on Traveler's Integration using SDLC methodologies
• Superior customer solutions delivery for ITIL processes like Incident Management and Problem Management
• Improved stakeholder communication strategy
• Delivered turnkey solution ACTS by managing using cross functional teams using SDLC methodologies
Project Leader, Audit Compliance PMO, Citigroup January 2003 - April 2005
New York, NY
• Successfully responded to 20 RFPs for 2 million dollars
• Identify and address various compliance issues by interacting with auditors.
• Delivered migration of Sybase migration from 11.x to 12.5 for critical applications
• Implemented businesses continuity or disaster recovery solutions for critical applications.
System Architect and Administrator, Deutsche Bank May 1999 - Dec2002
New York, NY
• Implemented emergency data center restoration service after 9/11
• Managed service delivery with customers by planning and executing projects
• Improved customer response time for website
• Load balancing and Performance Tuning of iPlanet, BEA WebLogic, and Oracle 8.1.7
Doctorate of Philosophy in Civil and Environmental Engineering
M. Tech., IIT Kanpur
Ph. D., NJIT (Long Term Risks Associated with Brownfield Containments) (Developed a computational model for transport of contaminants through various media)