Shailesh Singh

• Proficient in troubleshooting and resolving issues related to Hotel Micros Opera V5 PMS and Oracle DB, ensuring seamless front desk operations and reservation management.
• Leveraged expertise in sales and catering management to provide technical support, enhancing user experience in hospitality environments.
• Successfully contributed to the implementation of Oracle Simphony POS, streamlining processes and improving operational efficiency.
• Extensive experience in managing SQL DB-based ERP applications, providing support for various outlet services, including restaurants and banqueting.
• Skilled in menu management, offering technical guidance to optimize system performance and user satisfaction.

• Proficient in a wide range of operating systems, including Windows (98, XP, 2000, NT, Vista), MAC OS, and Windows Server (2003, 2008), ensuring seamless user experience.
• Skilled in assembling, installing, and configuring desktop and laptop systems, enhancing overall performance and user satisfaction.
• Experienced in managing networking solutions, effectively implementing wireless (Wi-Fi) and UTP cabling for robust LAN setups.
• Knowledgeable in cabling standards such as Cat5, Cat5e, Cat6, and Cat3, ensuring efficient data transmission and network reliability.
• Competent in configuring routers and troubleshooting connectivity issues, providing timely technical support to end-users.

• Provided outstanding technical support to end-users, effectively troubleshooting hardware, software, and network issues in a timely manner.
• Installed, configured, and maintained diverse computer systems, applications, and peripherals, significantly improving operational workflows.
• Expertly diagnosed and resolved technical problems, reducing downtime and enhancing overall productivity across the organization.
• Proactively ensured all IT systems remained current, secure, and optimized, fostering a reliable and efficient technology environment.
• Collaborated with cross-functional teams to implement IT solutions that met organizational needs, driving continuous improvement in service delivery.

• Provided expert technical support to end-users, resolving hardware, software, and network issues promptly.
• Installed and configured a variety of computer systems and applications, optimizing user experience and productivity.
• Demonstrated strong troubleshooting skills, consistently achieving high first-contact resolution rates for technical inquiries.
• Maintained IT infrastructure security and performance, ensuring systems operated efficiently and minimizing downtime.
• Collaborated with cross-functional teams to enhance IT service delivery and user satisfaction, fostering a proactive support environment.