Senior Network Operation Center
Global Technology Services LLC
Total years of experience :26 years, 11 Months
Install and configure the SolarWinds suite to monitor the system network, compute and storage components, and applications to provide information on performance levels; thresholds and generate meaningful alerts. The implementation includes the full SolarWinds Orion Core Suite, BMC True Sight & Entuity.
Network Performance Monitor (NPM) with NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), Site 24/7, Host Monitor.
Server and Application Monitor (SAM), Virtualization Manager (VMAN), and Database Performance Analyzer (DPA), Storage Resource Manager (SRM).
Design/Implement the USAF AFNET-S environment monitoring, thresholds, and alerts.
Managed Network Operating Center (NOC) technical infrastructure and server performance. Build/configure the monitors in the monitoring tools.
Working with the enterprise management team design/configure BMC Remedy integration for discovery of configuration management data hardware, software, and application.
Design/Configure the SolarWinds, Entuity & BMC TrueSight operational reports, creating report as per management requirements.
Responded to network outages and issues related to circuits, websites, vendors, and telecoms.
Monitored networks and network devices to resolve technical problems quickly, maintained flexible schedule and responded to after-hours and weekend emergencies.
Supported global network users with connectivity, VPN, and access issues, Designed, tested, and implemented network servers, infrastructure and software URLs, services, websites.
Created graphical reports to visualize network performance and uptime to management members.
Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
Delivered tier-3 support for co-location, customer backup networks, and ISP services, also troubleshot with SolarWinds (US & UK) team once logged online call for major issues.
Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
Group companies of Emirates National Oil Company \[ENOC\], manufacturing of LPG Gas Cylinders, Storage Tank
System Analyst / IT Coordinator
Provided technical support regarding Microsoft, Workstation, Cisco, HP, IBM, Oracle EBS, FTP servers, Active Directory, Network Printers, File Server and F-Secure products. Delivered technical support for system auditing, performance tuning, and troubleshooting, HP Data Protector Software, Tape Libraries
Coached and mentored team conducted training programs to enhance staff technical skills and motivation including workstation use, virus protection, and security measures. IT asset maintaining
Installation and supporting Design related software like Autodesk, Intergraph, Caesar II, and COADE PV Elite.
Created and maintained technical documentation regarding network configuration, network mapping, and service records including IT Service Catalog, Service Level Agreements, and Operational Level Agreements.
SELECT ACHIEVEMENTS:
Served as Systems and Network Designer for multiple high-profile, small-medium scale network and IT infrastructure projects. Designed and implemented Microsoft infrastructures and network.
Managed and maintained Windows active directory forests for several key clients; provided operating systems deployment, level- 2 and 3 support for mission-critical servers and networks, security enhancements.
Oversaw the efficient implementation of new technology solutions to various internal business units; identified project requirements and provided exceptional support. Upgraded IT infrastructure, established quality assurance standards, and recommended new products to enhance clients’ operational efficiencies.
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via help desk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.
Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.
Successfully completed short terms course in desktop installation, repairing, networking.
Completed Windows, DOS, MS office training with best performance in our batch.
Completed Graduation with main subject Advance Account & Auditing.