Shailja Nigam

• Credit & Collections: Oversee the collections process for outstanding invoices, applying strong negotiation skills to
establish payment plans while retaining customer satisfaction and optimising cash flow. Improved collection efficiency
through structured follow-up and aging analysis.
• Risk Management: Evaluate creditworthiness of new and existing customers via financial statements and payment
histories. Review Credit Hold reports to authorise the release of manufacturing orders based on available credit limits.
• Trade Finance & Banking: Review LC drafts (Sight/Usance/SBLC) for necessary amendments, liaising with banks.
Process monthly documents for Usance LC discounting and allocate incoming payments/advance receipts accurately via
daily bank statement downloads.
• MIS Reporting: Present key findings to the Financial Controller by preparing weekly/monthly Trade AR Ageing
reports, Credit Limit Control reports, Advance Ageing to utilise excess balances, and comprehensive inventory analysis
(ageing, provisions, and comparison reports) for the MEA region.
• Account Reconciliation: Distribute active customer Statement of Accounts (SOA) monthly and balance confirmation
letters quarterly to swiftly resolve disputes.
• Database Management: Maintain customer databases, send contract renewal reminders, and coordinate with IT and
Legal to purge/block inactive SAP accounts.

• Treasury Operations: Managed daily treasury operations, liquidity monitoring, banking relationships, and payment
processing. Improved treasury governance through enhanced control frameworks and process documentation.
• Liquidity & Cash Flow: Updated daily funds position reports to ensure sufficient account liquidity and assisted the
Treasurer in drafting consolidated cash flow forecasts.
• Banking Operations: Managed bank accounts comprehensively—including mandate renewals, signature updates, and
account openings/closings. Maintained Online Banking Systems, Delegation of Authorities, and internal controls.
Strengthened banking controls and account management processes across regional entities.
• Risk & Compliance: Managed KYC investigation, documentation, and client onboarding. Maintained and regularly
reviewed Risk Control Assessments (Risk Matrix) and analysed operational risk events.
• Cross-Functional Collaboration: Partnered with Legal to resolve regulatory queries and provided internal teams with
transparent updates on payment statuses and operational procedures.

• AR & Credit Control: Directed full-cycle receivables processing, drastically reducing DSO to target minimums.
Adjusted available limits based on confirmed orders and revised credit limits quarterly to safely scale sales volumes.
• Trade Finance Management: Evaluated customer credit ratings for banking instruments (LC, SBLC, BG, Avalization)
and maintained relationships with bank managers to negotiate the best exchange rates (USD buying/selling) and reduce
annualised banking fees.
• Reporting & Forecasting: Analyzed cash flow daily for the Middle East, submitted monthly forecasts to the Head
Office, and prepared complex month-end reports on aged AR, bad debt provisions, and top high-risk accounts.
• Distributor & Expense Management: Oversaw Marketing Expense Management by issuing MDF claim codes,
maintaining tight tracking of vendor accounts, and executing monthly AP/AR balance confirmations and reconciliations.
• Month-End Close: Assisted in strict SAP monthly closing activities, clearing AR/AP/Bank/PDC/LC ledgers,
processing distributor accruals, and finalising amortisation schedules.
• EMEA AP Operations: Managed end-to-end accounts payable ledgers across the EMEA region (including Italy,
Poland, Germany) for Electrical, Aerospace, Hydraulics, and Vehicle divisions. Processed supplier invoices while
ensuring VAT compliance across multiple jurisdictions.
• VAT Implementation: Standardised VAT application on processed invoices to align with respective country taxation
systems, subsequently developing manuals and training team members to eliminate processing errors.
• Issue Resolution: Actively investigated on-hold invoices, resolved client queries, and captured early-payment
discounts to ensure lean, timely AP cycles.
• Audit & Reporting: Prepared month-end internal/external review reports, drove daily cheque receipt processing, and
assisted heavily in year-end financial closures and audits.

EMEA AP Operations: Managed end-to-end accounts payable ledgers across the EMEA region (including Italy,
Poland, Germany) for Electrical, Aerospace, Hydraulics, and Vehicle divisions. Processed supplier invoices while
ensuring VAT compliance across multiple jurisdictions.
• VAT Implementation: Standardised VAT application on processed invoices to align with respective country taxation
systems, subsequently developing manuals and training team members to eliminate processing errors.
• Issue Resolution: Actively investigated "on-hold" invoices, resolved client queries, and captured early-payment
discounts to ensure lean, timely AP cycles.
• Audit & Reporting: Prepared month-end internal/external review reports, drove daily cheque receipt processing, and
assisted heavily in year-end financial closures and audits.