Shaima Sakran

 Conducts individual and group counseling sessions and maintain appropriate records
 Liaises with faculty and staff to assist them in working effectively with students and in identifying students whom may require counseling
 Maintains current knowledge of available community resources and referral processes; liaises with students' families and community agencies as appropriate
 Develops an awareness of and respect for the customs and cultures of HCT students and employees
 To increase the awareness amongst staff and faculty on the needs of students and the problems they encounter.
 Conducts intake assessments, individual counselling, group counseling and crisis intervention
 Ensures the provision of professional, ethical, and high-quality Counseling, consultation, referral, workshops, identify appropriate external speakers & outreach services that support student learning & development.
 Maintains appropriate records in high confidentiality and submit reports to management in a timely manner.
 Identify students with determination on campus and advise appropriate accommodations
 Work towards student success and retention through workshops and counselling where necessary for students at risk.
 Raise awareness about international campaigns and events related to counselling.
 Contributes to the development of the organization by identifying areas for improvement; by observing and implementing college and system-wide policies and procedures.

 Working with High School students throughout their graduation years and helping them improve their grades and performance in school.
 Assisting students with their university applications.
 Communicating with University representatives from all around the world and coordinating university fairs.
 Counseling students that are confused about choosing the right major and try to guide them follow the right path that suits them best.
 Writing recommendation letters for the students for their university applications.
 Setting meetings with parents and enlightening them about the student’s progress at school and informing the parents if any of the students have special issues at school and advising them how to deal with them.
 Researched the latest methods in Guidance Counseling and implemented them where applicable.

 - SAP, for position creation and updating employees records.
 - Taleo Management, for recruiting, onboarding & Hiring Candidates.
 - Neo Case, for case management regarding each candidate.
 - Preparing Offer Letters, Contracts and sending out to the candidates for approvals.
 - Communicating with Hiring Managers asking about date of joining, orientation, what each employee needs on their first day etc.
 - Enrollment in Medical Insurance, Payroll etc.
 - Initiation of background screening & Medical Checks.

Sep 13 - Sep 14 HR Officer Dubai, UAE
Customex Solutions

- Working on a part time basis assisting a family business
- Source part timers and free lancers based on projects by utilizing the company's database and social media channels
- Review the company and employee policies and procedures
- Manage employees attendance, sick leaves as well as annual leaves
- Assist the management in content creation for social media channels
- Assist the training team in the tests scoring and training evaluation

Feb 13 - May 13 Trainee, HR department Abu Dhabi, UAE
Mideast Data Systems

- Served my internship at Mideast Data Systems
- Assisted in managing the company's insurance policies
- Conducted an employee satisfaction survey to gauge to satisfaction
- Audited employee personal files and their leave days
- Assisted in developing new hierarchy levels for the organization

Jan 07 - Apr 07 Call Center Agent Amman, Jordan
Orange Telecom

- Handled incoming calls to assist customer facing with their queries
- Dealing with angry customers to ensure customer satisfaction

Summers of 03 & 04 Class Supervisor Abu Dhabi
Gymboree Nursery

- Supervised a class from ages 3 - 5 years old
- Assisted the children throughout their daily activities such as; storytelling, swimming, cooking classes, sports and basic learning.