Shaimaa Osman

Sending daily report to the owner.
•Receive and send e-mails.
•answering telephone calls.
•managing databases.
•filing.
•organizing and servicing meetings

•Sending daily report to the owner.
•Receive and send e-mails.
•answering telephone calls.
•managing databases.
•filing.
•organizing and servicing meetings
•Writing contracts and coordination.
•Product management, including ordering.

Job Description:
• Weekly Staff training on Mystery Shopper Program.
• Sending Weekly Reports (Saturday feedback, photo feedback, Big receipt, Store walkthrough, FRM )
• Sending Daily Reports DSSR (Daily Sales Summary Reports) to store manager & Ops managers.
• Weekly Staff training on SOP & Audit points.
• Make all requests for the staff regarding a vacation ( Annual leave, Emergency leave, maternity leave).
• Report to Store Manager on daily basis Staff performance, sign up exchange and refund receipts, Sales.
• Staff Training on KPI every Friday and how to improve sales Using KPI Method.
• Recruiting, performance management, and workplace scheduling
• Product management, including ordering, receiving, price changes, handling damaged products, and returns
• Problem solving, handling unusual circumstances.
• Understand the customer service principles.
• Handle problems and questions to customers.
• I am focus on product knowledge to increase sales by educating and assisting the customer in making the best choice.
• Achieve Scorecard and counter goals.

I joined the company as assistant store manager and after 2 years I got promoted to store manager.


❖ Job Description:
• Overall care of staff and their wellbeing.
• Recruiting, performance management, and workplace scheduling.
• Product management, including ordering, receiving, price changes, handling damaged products, and returns.
• Problem solving, handling unusual circumstances.
• To understand the customer service principles.
• To handle problems and questions to customers.

Receive and send e-mails.
•answering telephone calls.
•managing databases.
•filing.
•organizing and servicing meetings
•Writing contracts and coordination.
•Product management, including ordering.