Shajith Kuniyil Chathoth

•IT Administration, Desktop Administration (Tier1, Tier 2, Tier 3) and troubleshooting.
•L1, L2 Administration and Support of Windows Server 2008/2012.
•L1, L2, L3 Desktop administration and Troubleshooting
•L1, L2 Administration and Support of Exchange 2010/2013 Servers
•LAN/WAN Administration, Support and Troubleshooting
•Active Directory Administration, Windows Server Administration (Tier 1, Tier 2).
•Server and Client Operating Systems Installations and Configuration.
•Remote Support through - Radmin, VNC, Netmeeting.
•Imaging Software -Acronis, Norton Ghost
•Domain Users Creation and giving Privilege to Users.
•Planning, Installing & configuring exchange 2010/2013 servers
•Creating recipients, managing databases and administration.
•Installing, configuring and Administering MS Outlook and troubleshoot client connectivity
•Install, configure and maintains management approved software on computers and configures the network to allow proper user access.
•Installing, configuring and troubleshooting desktop printers and desktop scanners of different Vendors.
•Provide user support for organization application and systems.
•Provide first level hardware support for all IT devices, ensure they are in good working order,
Maintained and proper usage
•Installing, configuring and troubleshooting network printers and network scanners.
•Grant Users access to resources on the Network.
•Maintain Backup Procedure, Taking Backups and Monitoring.
•Creates and maintains good technical documentation.
•Document troubleshooting and problem resolution steps.
•Fixing Servers, Router & Switches in racks and connecting as per the network diagram.
•Crimping Cat5, Cat6, Fixing network devices & Servers in racks
•Configuring Routers, Switches, Wireless Router and Access Point.
•CISCO Routers and Switches RAM Upgradation, Replacing faulty RAM, FAN etc.
•Assist IT Manager in planning IT budget needs.
•Assist in the organization and inventory of all hardware and software resources.
•Assist IT manager in developing and coordinating future network replacement plans.
•Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
•Assists in the planning, design, documentation, and implementation of various systems to include
desktop PC’s, servers, network equipment, and software applications.
•Installation, Migration and Upgradation of Operating Systems (Server and Client Side)
•Antivirus Server Installation, Deployment and Administration (Kaspersky, Symantec)
•Maintains an up to date inventory of all computer equipment.
•Coordination with ISP and vendors/support team to resolve network issues.
•Coordination with all IT suppliers to ensure better service delivery.
•Scheduling and Conducting Preventive maintenance.
•Technology training for new peers. (Corporate Training- Microsoft Technologies)

Supported Clients: Information System Directorate-Ministry of Municipalities and Agricultural affairs, HDFC Bank, ACR Retakaful, Philips-Bahrain


•IT Administration, Desktop Administration (Tier1, Tier 2, Tier 3) and troubleshooting.
•Active Directory Administration, Windows Server Administration (Tier 1, Tier 2).
•Server and Client Operating Systems Installations and Configuration.
•Domain Users Creation and giving Privilege to Users.
•Grant Users access to resources on the Network.
•Exchange Server (Tier 1) Administration and Troubleshooting.
•Network Administration, Support (Tier1) & Client Connectivity Troubleshooting.
•Installing, configuring and administering MS Outlook.
•Email support (POP3/IMAP) & Troubleshooting.
•Maintain Backup Procedure, Taking Backups and Monitoring.
•Creates and maintains good technical documentation.
•Document troubleshooting and problem resolution steps.
•Distribution of client/server software and service packs.
•Fixing Servers, Router & Switches in racks and connecting as per the network diagram.
•Configuring Routers, Switches, Wireless Router and Access Point.
•CISCO Routers and Switches RAM Upgradation, Replacing faulty RAM, FAN etc.
•Install, configure and maintains management approved software on computers and configures the
network to allow proper user access.
•Installing, configuring and troubleshooting desktop printers and desktop scanners of different Vendors.
•Provide user support for organization application and systems.
•Provide first level hardware support for all IT devices, ensure they are in good working order, Maintained and proper usage
•Installing, configuring and troubleshooting network printers and network scanners.
•Assist IT Manager in planning IT budget needs.
•Assist in the organization and inventory of all hardware and software resources.
•Assist IT manager in developing and coordinating future network replacement plans.
•Makes recommendations for new equipment and services to purchase and works with
various vendors for procurement.
•Assists in the planning, design, documentation, and implementation of various systems to include
desktop PC’s, servers, network equipment, and software applications.
•Maintains an up to date inventory of all computer equipment.
•Coordination with ISP and vendors/support team to resolve network issues.
•Coordination with all IT suppliers to ensure better service delivery.
•Scheduling and Conducting Preventive maintenance

•Provide End User support for all Desktop, Systems & Network related Issues.
•Maintaining Servers and Workstations.
•Active Directory Level 1 Administration.
•Add, remove, or update user account information and reset passwords.
•Computer Builds-Workstation/Laptop/Servers.
•Installation and Upgradation of Operating Systems (Windows Server and Windows Xp).
•Installation of different application softwares, antivirus softwares, updates etc.
•Domain Joining and enable all approved applications and services.
•Providing first level support for all IT equipments.
•Upgrading RAM, Replacing Faulty SMPS, RAM, HDD, Motherboard, PCI’s etc.
•Taking Backup on different Medias.
•Data recovery process on demand and when required.
•LAN/WAN Support and Troubleshooting
•Setting up LAN (Domain/Client Based) & Internet connection
•Carrying out client computer maintenance
•First point of call and initial troubleshooting of IT problems
•Installing, configuring, troubleshooting standalone, network and shared Printers.
•Answering technical queries
•Performs other duties as assigned