Front Office Supervisor
Hotel Tansha Regency
مجموع سنوات الخبرة :9 years, 10 أشهر
Supervise the efficient operations of reception including check in/out procedures
•Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
•Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
•Demonstrate a high level of customer service at all times
•Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
•Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
•Monitoring the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
•Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
•Ensuring Team Members have a updated knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
•Demonstrating positive leadership characteristics, which inspire Team Members to exceed standards
•Act in accordance with fire, health and safety regulations and follow the correct procedures when required
•Act in accordance with policies and procedures when working with front of house equipment and property management systems
•Assist other departments wherever necessary and maintain good working relationships with Team Members
Check -in the arriving guest and check out the departing guests in a friendly and caring manner according to the Hotel standards
•Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
•Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests.
•Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.
•Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide / receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
•Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
•Keep them informed of product and service knowledge as well as the hotel daily and meeting activities.
•Possess a working knowledge of the room reservation procedures.
•Maintain the neatness of his / her working area.
Education: