Senior Consultant
British Telecom
Total years of experience :22 years, 0 Months
• Focus on understanding and developing solutions to help and achieve business outcomes for
BT’s HCS customers.
• Prepare and deliver DCF and CRF for the JABIL Cisco HCS migration.
• Provide development and guidance for the resources and act as a mentor / role model to others.
• Act as a key contributor in a more complex or critical environment.
Senior Collaboration Engineer
Global Knowledge, Customer: Royal Saudi Airforce /AEC (Onsite), Riyadh
• Providing consulting, design, integration, and support for Cisco, Avaya, Microsoft, and VMware technologies across 9 military airbases.
• Assure voice and video services at 18 major data centers throughout kingdom according to agreed standards.
• Assist officials with identifying service impacts, root causes, and remediation plans during service outages and degradations.
• Conducted research, gathered information from multiple sources and presented results to officials.
SNC-ICT, Customer: Ministry of Saudi National Guard / KBR (Onsite), Riyadh
• Predominantly managing 4 Cisco Collaboration and datacenter operation project which includes preparing scope, configuration, design and estimate cost and time for required activities.
• Take proactive steps to address poorly trending KPIs, then resolve identified faults in voice and video service with Cisco and VMware.
• Ensure project is going with proper quality management process
• Articulate project goals and scope then translate business needs in to technical team.
• Handled Cisco IP Telephony enterprise migration project in 4 data centers and 5000 user migration in eastern province of Saudi Arabia which included scope management, cost management and human resource management.
• Provided prompt solutions based on requirements at customer place, Ensure continuous availability and reliability of Infrastructure.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and customer needs.
• Worked with Cisco Hosted Collaboration Solution (Cisco HCS) project team to provide Unified Communication as a Service (UCaaS) for the Wipro's Global customers.
• Performed information gathering and consolidation for the customer Pitney Bowes UCaaS migration.
• Gather, prioritize, and assess customer requirements.
• Create High Level and Low Level designs, documenting aspects of server topology, network topology, traffic flows, and UC application configurations.
• Create and execute test plans, Implementation plan for the UC projects.
• Successfully rolled out existing legacy Pitney Bowes Pune APAC infrastructure into Cisco UC.
• Implement Cisco UC cluster for 2500+ users for multi-site centralized deployment model and migrate existing Avaya and BCM telephony system.
• Attend daily operational issue, perform RCA, RFC & release management throughout the service operation.
• Planning, designing, implementing & optimizing voice services internally, which includes headquarter, regional offices, London office and various branch offices across the country.
• Migrated traditional E1 to SIP trunk and provided a mobility solution by enabling Cisco Jaber for iPhone or Android users.
• Coordinate with Cisco TAC, Cisco sales, service providers and other network readiness vendors for the commissioning new site, voice network upgrade etc.,
• Owns and manages knowledge sharing within the project. Ensures team members support knowledge sharing and re-use requirements of the project.
• Successfully handled the migration for the Cisco Unified Communication.
• Rollout of IP Telephony project at the UTi logistics, customer in South African region and all entities globally with Cisco global partners.
• Performed knowledge transition from on-site to offshore engineers to maintain the infrastructure & operation under ITIL framework.
• Performed level 3/4 technical support and handling escalation of voice network issues to maintain SLA.
• Created and maintained productive relationships with suppliers of telecommunications services to increase knowledge about new network services and equipment.
• Successfully provided daily on-site administrative support for Afila tech, network operation center in a variety of work environments and L3 support in 24/7 rotational shifts to maintain contracts with customers.
• Handled voice network configuration for the client-Afila tech, network operation center
• Configure Call signalling protocols alike H323, MGCP and SCCP on SRST Voice gateways.
• Configure Voice interfaces like FXS, FXO, ISDN T1/E1 PRI, T1/E1 CAS for PSTN
• Configure Extension Mobility, IPMA, attendant console, conferencing
• Configure Class of service and call admission control and Configuring QoS for VOIP.
• Configure Integration and configuration of Cisco Unity Voice Mail System with Call Manager and CME, CUE, IPCX, unity Auto Attendant and call handlers.
• Handling the configuration of switches, routers, hubs and cable patching.
• Upgrade router and switch IOS.
• Assisting users with software and hardware and network queries, investigates and resolves network issues, including login, printing, installation and email problems.
• Assigning IP address and VLAN for Computers for various departments.
• Monitoring and managing mail servers and queue along with maintaining email addresses according to the requirements of different departments.
• Proficiently attained consistent uptime by implementing disaster recovery and fault tolerance plan and instituted the first reliable backup system.
• Handling the maintenance and support of computers by installing end user software and handle hardware related issues.
• Assisting in computerization and networking of all branches.