Customer Service Manager
livesalesman
Total years of experience :5 years, 5 Months
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Exceeded teams goals and collaborated with Team Leaders & supervisors to implement customer service initiatives.
- Checking& verifying the reports shared by the Team Leaders on daily basis to make sure the targets are met by all of the teams.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Devised innovative strategies to improve customer satisfaction scores and meet company’s goals.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Interpreted management directives to define and document administrative staff processes.
- Keep records and documentation of client interactions for training purposes.
- Making sure that all of the SLAs are met by all the teams &taking the corrective measures when required.
- Creating & explaining the SOPs and training materials to all of the team members.
- Sharing the business updates with all of supervisors & team members and make sure the same is followed by the team.
- Maintain communication equipment by reporting problems.
- Schedule appointments for the patients with the doctor.
- Engage with customers to effectively build rapport and lasting relationship
- Greet all customers coming to the hotel and over the phone presently.
- Supervise the arrival and departure of all of the guests coming in to the hotel.
- Monitor all reservations as per the appropriate reservation procedure.
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