Sales & Customer Care Manager
Systronic I.T Group
Total years of experience :4 years, 6 Months
Doing job in Systronic I.T Group as Business Development Manager and S.E.O expert
Floor Manager in Systronic IT Group for SEO call center, handling Team.
• Provide detailed information and reports to the operational manager and CEO as and when required.
• Selling the website designing, development, and search engine optimization services to the Australian based Clients over the phones.
• Setting up the meetings for prospects.
• Daily liaison with other members of the team to provide information and ensure that customers receive excellent customer service and suppliers provide consistent services.
• Managing a range of customer projects at any one time.
• To undertake tasks and projects as agreed that are within jobholders experience, skills and capabilities.
• I also providing the SEO services for the clients in the same company and bring them on 1st page of Google through my SEO techniques.
• Training to the new agents for SEO call centre.
• Always achieved and exceeded targets.
• Amongst the top three BDM’s within the company.
• I was running my own business for providing the BPO services for UK. By approaching potential customers and introducing them to Sky Digital TV, Media Products - broadband, telephone, digital TV and mobile phones.
• Maintaining high quality and error free sales.
• Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and company goals.
• Implement the rules and regulations
• Selling utility products such as Gas, Electricity and Telecom Products for top UK Brands Such as British Gas, Eon, N-power, EDF Energy, TalkTalk Business Virgin Media and BT.
• Regularly liaising with existing clients to identify new business opportunities.
• Identifying new waste stream solutions to offer clients to extend our existing services.
• Progressive manage an opportunity pipeline, closing all possible opportunities to achieve a Gross Profit result in line with quarterly targets.
• Project management of the roll-out of all new contracts and services.
It was an U.K based virtual office, which i have developed here for this company and I taking care for whole office operations management handling the sales team and designing development department for the company website. The company used to sell the Sky Dish network over the phones to the clients. I was Responsible for attracting candidates and matching them to temporary or permanent positions with client. Work with client companies, building relationships in order to gain a better understanding of their recruitment needs and requirements. Key responsibilities include:
• Using sales, business development, marketing techniques and networking in order to attract business from client companies.
• Developing a good understanding of client companies, their industry, what they do and their work culture and environment.
• Advertising vacancies appropriately by drafting and placing adverts in a wide range of media, e.g., newspapers, websites, magazines.
• Using social media to advertise positions attract candidates and build relationships with candidates and employers.
• Headhunting - identifying and approaching suitable candidates who may already be in work.
• Requesting references and checking the suitability of applicants before submitting their details to the client.
• Briefing the candidate about the responsibilities, salary and benefits of the job in question.
• Taking interviews are also including in my responsibilities, informing candidates about the results of their interviews.
• Designing the different websites on Dream viewers for the company and uploading them.
BBIT Punjab University 2004 B