Service advisor
Abdul Mohsen Abdul Aziz Al Babtain
Total years of experience :11 years, 9 Months
working as service Advisor in Kuwait (Nissan dealership)
. • Greeting customers, scheduling service appointments and receiving vehicle
Information.
• Listening to requests of the service desired and clearly explaining information on
Repair order.
• Referring the technician to the customer and / or test driving the vehicle to confirm
source(s) of Service repairs.
• Advise customers about necessary service for routine Maintenance.
• Help identify a mechanical problem by questioning the Customer or doing a visual
Inspection or road test
• Confer with customers about inspection results, recommend corrective procedures,
And prepare work order for needed repairs
.
• Prepare a repair order showing time, cost, and labor Estimates for service.
.
• Write a brief description of the problem on the repair order to help the mechanic
Locate the problem.
.
• Explain the work performed and the charges to the customer
• Handling Customer Complaints and maintaining high customer satisfaction
Standards.
• Periodically checking on the progress of the vehicle during servicing and contacting
the customer when technicians discover additional problems; getting customer.
approval to do additional work and explaining the work performed and the charges
being billed.
working as service Advisor in Kuwait (Nissan dealer)