شکیل الرحمن

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Work closely with the delivery team to execute pre-go-live preparations, including full venue inspections,
IT system setup, configuration, functional testing, and final readiness checks across stadiums and
operational areas.
• Lead and coordinate on-ground ICT teams by assigning responsibilities, managing shift coverage, and
ensuring effective ICT presence during build-up phases, rehearsals, and match-day operations.
• Manage daily IT infrastructure delivery, ensuring LAN/Wi-Fi readiness, cabling validation, and stable
operation of all venue technology systems across stadiums, BOH areas, broadcast zones, and event control
rooms.
• Own and execute daily ICT readiness checklists (MD-1 and Match-Day), covering connectivity, systems
health, devices, applications, and support coverage to provide a clear operational picture before go-live.
• Conduct pre-match mock drills and functional tests with delivery teams and vendors to validate systems,
response times, escalation paths, and failover readiness ahead of live matches.
• Provide hands-on technical support to all functional teams, ensuring smooth coordination, rapid incident
resolution, and uninterrupted IT services during rehearsals and live match operations.
• Take full ownership of PAF ICT storage and logistics, including secure storage management, controlled
access, equipment issuance, and return tracking.
• Maintain and reconcile ICT asset inventory by tracking serial numbers, deployment status, and movement
across venues, resolving discrepancies through structured reconciliation with vendors.
• Ensure strict adherence to the Tournament Equipment Allocation Plan (TEAP), guaranteeing the right
equipment is deployed at the right location during bump-in and correctly recovered and validated during
bump-out.
• Track incidents, recurring issues, and resolution timelines, contributing to post-match reports, lessons
learned, and continuous improvement actions for upcoming fixtures.
• Collaborate closely with central IT teams and vendors on equipment delivery, system integration,
compliance, and documentation to support a seamless tournament experience.
• Maintain accurate and up-to-date asset registers, network diagrams, and configuration documentation to
support audits, leadership reviews, and operational continuity.

• Led and coordinated on-ground ICT team by assigning responsibilities, managing shift coverage, and ensuring effective ICT presence in the
assigned zones during build-up phases, rehearsals, and match-day operations.
• Managed daily IT infrastructure delivery, ensuring LAN/Wi-Fi readiness, cabling validation, live feed, and stable operation of all venue
technology systems across stadiums, BOH areas, broadcast zones, event control rooms, AV rooms, security, ticketing, and operations teams to
support integrated venue systems.
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Acted as front-line technical lead during events, coordinating with ITCC, MOS-NOC, service providers, and back-office teams.
• Owned and executed daily ICT readiness checklists (MD-1 and Match-Day), covering connectivity, systems health, devices, applications, and
support coverage to provide a clear operational picture before go-live.
• Provided hands-on technical support to all functional teams, ensuring smooth coordination, rapid incident resolution, and uninterrupted IT
services during rehearsals and live match operations.
• Took full ownership of Venue ICT storage and logistics, including secure storage management, controlled access, equipment issuance, and
return tracking.
• Maintained and reconciled ICT asset inventory by tracking serial numbers, deployment status, and movement across venues.
• Ensured strict adherence to the Tournament Equipment Allocation Plan (TEAP), guaranteeing the right equipment is deployed at the right
location during bump-in and correctly recovered and validated during bump-out.
• Collaborated closely with central IT teams and vendors on equipment delivery, system integration, compliance, and documentation to
support a seamless tournament experience.

• Delivered desktop and infra support to 400+ users, resolving incidents and service requests in ServiceNow.
• Managed IT asset lifecycle — onboarding, retirement, and write-offs in line with FAR compliance, ensuring accurate records, cost control, and
audit readiness.
• Managed AirWatch & Intune for mobile device enrollment and secure remote access.
• Maintained printers, IP phones, VC, and multimedia equipment across site & boardrooms.
• Supported IT security incident response with isolation, log analysis, and remediation. Maintained 99.99% infra availability across plant operations.
Achieved 90%+ SLA compliance for 12 consecutive months, reducing MTTR, improved NPS score.

• Provided first-line IT support for 1, 000+ users (hardware, software, network, system).
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Administered AD accounts, password resets, shared mailboxes, and security groups.
• Monitored SLA compliance and generated daily performance reports.
• Escalated incidents to L2/L3 teams while ensuring user communication.
• Maintained IT asset inventory and AD records for users/devices.

• Led and supervised the full deployment of 250+ network nodes, 80 IP cameras, and 350 low-voltage fire alarm devices across multiple campus
buildings.
• Designed and supervised the complete cabling layout, routing, and installation from building zones to two distribution cabinets and a central
42U master rack.
• Performed thorough testing, labeling, patching, and rack organization, ensuring structured cabling and high system performance.
• Connected all systems to the core switch and configured Hikvision NVRs to enable centralized storage, monitoring, and management of all IP
cameras.

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Administered Office 365, Azure AD, Group Policy, MFA, SSO, conditional access, and role assignments.
• Managed Windows Server environments (2016-2019) for patching, upgrades, and performance tuning.
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Administered AD, DNS, DHCP, and Certificate Services, improving IAM and reducing downtime.
• Led and supervised a team of field technicians (L1/L2) ensuring SLA compliance and incident closure.
• Managed CCTV operations with 100+ Hikvision & Dahua cameras and NVR setup, ensuring 24/7 monitoring and security compliance.
• Generated IT performance reports (network health, SLA trends, incident analysis) for senior management compliance with security policies.
Achievements:
• Migrated 200+ mailboxes from on-prem Exchange to O365 with

• Managed Windows Server (2012, 2016, 2019) and HP ProLiant machines, ensuring uptime for business
critical systems. managed servers vulnerabilities and remediations with sector security teams.
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Administered Office 365 licenses (E1/E3/E5), Teams, SharePoint, Power BI, MFA & identity management.
• Monitored the network infrastructure of all 10 sites and acted as the first line of support for network
infrastructure.
• Escalated network issues to BT and HCL teams, opened troubleshooting bridges to restore network
services with minimal disruption.
• Coordinated with CTO, HCL, and BT teams for new IT site deployments and infrastructure upgrades.
• Provided end-to-end support for LAN/WAN and Active Directory environments across manufacturing and
corporate sites.
• Configured and troubleshooted Cisco switches, routers, VLANs, and routing issues.
• Monitored network performance, uptime, and link utilization using monitoring tools.
• Supported Windows Server and AD operations, including user management and policy deployment.
• Participated in ITSM processes (Incident, Change, and Problem Management) aligned with ITIL standards.
• Supported system backups, antivirus updates, and endpoint patching cycles.
• Led IT field engineers across 2 manufacturing plants, managing 1, 500+ nodes and 50+ switches.
• Monitored data center operations, ensuring 99.99% uptime and full compliance as per PICT.
• Ensured compliance with PICT controls, prepared reports, and supported internal & external IT audits.
• Handled IT procurement via SAP Ariba: PR/PO management, vendor evaluations, invoice clearance, and
budget control.
Achievements:
• Improved SLA compliance by 5% via structured daily/weekly performance reviews.
• Delivered core switch upgrade project at the Sundar plant with zero downtime.
• Migrated ASRS servers to advanced VMs, enabling critical OT operations without disruption.
• Spearheaded Polycom VC upgrade across BU, serving as local POC for complete rollout.

• Delivered desktop and infra support to 400+ users, resolving incidents and service requests in ServiceNow.
• Managed IT asset lifecycle — onboarding, retirement, and write-offs in line with FAR compliance, ensuring
accurate records, cost control, and audit readiness.
• Managed AirWatch & Intune for mobile device enrollment and secure remote access.
• Maintained printers, IP phones, VC, and multimedia equipment across site & boardrooms.
• Supported IT security incident response with isolation, log analysis, and remediation.

• Provided first-line IT support for 1, 000+ users (hardware, software, network, system).
•
Administered AD accounts, password resets, shared mailboxes, and security groups.
• Monitored SLA compliance and generated daily performance reports.
• Escalated incidents to L2/L3 teams while ensuring user communication.
• Maintained IT asset inventory and AD records for users/devices.