IT Manager
3WNetworks
Total years of experience :17 years, 9 Months
▪ A Technology Agnostic Working on Digital Transformation with an fully integrated solution to avoid silos & duplicate data.
▪ Working on Oracle & Odoo Implementation for CRM, Sales, Solutions, Finance, Procurement, Warehouse, Engineering & Projects, FSM, HR etc.
▪ Building an entire strategy and roadmap for the digital transformation journey. To boost ROI on Costing, Time, Productivity & Scalability.
▪ Successfully achieved Saudi Aramco CCC Certification & working on CCC+ Certification. Closely working on 86 Control points to achieve the standard of IT Compliance Policy set by Saudi Aramco.
▪ Responsible for all aspects of Infrastructure, Architecture, Engineering and IT operations; this includes Network Infrastructure, Cloud services & Application support to transform the organization into a Productive and Service-Oriented team that can support the company with 98.99 uptime.
• Closely working with the Management Team for current and future projects.
• Prepare and publish IT department performance, IT cost and budget forecast
• Manage vendor relationships and service contracts. Recommends updates to service plans. (license and warranty updates)
• Building strong relationships with the wider business and external suppliers to ensure regular
communication of service requirements, service improvements, risks, service changes, service outages
▪ Worked on Data Security of Company with advanced technologies like ESET Cloud Protect, Microsoft Endpoint Protection, LastPass Ent- (Secure Digital Wallet, MFA, Secure Password Sharing, Account Recovery, Complex Password Generator, Geofencing, Zero-Knowledge Infrastructure.)
▪ Email Services Configuration and Maintenance for Office 365, Microsoft Endpoint Protection. Configured Email Security policies to secure company data by advanced security.
▪ Boosted Business Productivity by implementing MSP360 & Wasabi Cloud for Cloud Backup, Nitro Sign for Digital Sign, Enterprise Team Viewer for Remote Management.
Job Responsibilities -
▪ Migrating all G4S-UAE active directory from 2003 to 2008 and to 2016 & consolidation of active directory servers.
▪ Managing & Administering Entire Data Center of the organization (Supporting 40 Physical & 25 Virtual Servers)
▪ Maintaining and troubleshooting network connectivity between Head & Branch offices.
▪ Coordinate project management activities, resources, equipment and information
▪ Ensure that all projects are delivered on-time, within scope and within budget
▪ Responsible for Managing & Maintaining IT Team, giving advice on technical aspects.
▪ Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time-frame.
▪ Administration & Maintenance of HO FortiGate140D & BO FortiGate60D, 60E, 80C for 6 Sites
▪ Installation and administration of all HO & BO Active Directory servers
▪ Installation & administration of DNS & DHCP on Windows 2012 R2 & 2008 servers
▪ Installation & administration of Aruba Wireless controller for enterprise & guest network with high level security
▪ Manage Service requests, Software installations, Upgrade, Patches, for servers and applications.
▪ Managing & Maintaining Avast Security Cloud Edition
▪ Escalating issue to vendor and follow up with them until Resolved.
▪ Installation & administration of Windows Radius Server.
▪ Administration of Cisco Core Switch, Cisco 2960 & Switches,
▪ Administering VMWare & Hyper-V Servers and the connected HP 2040 Storage.
▪ Configuring Pre-requisition for POC or an implantation of any New Server configuration.
▪ Raising CAPEX and then Raising PR only when Capex Approved by Top Management.
▪ Designed IT Diagrams of Entire Infrastructure.
▪ Taking Self-Decision’s and Administering a group of 5 members
▪ Ensuring 100% up-time of ERP Server for IMC, E-Procure, Saturn, Skywalker etc. on the Production
Job Responsibilities - HP Enterprise Middle East
Monitoring SLP Servers - AD, DNS & DHCP on Windows 2012 R2.
Monitoring of Hyper-V on Windows 2012 R2 platform.
Monitoring MS Exchange Server 2010 SP3 & 2013.
Monitoring of SCOM & SCCM Servers.
Perform regular checks on the status of servers, both hardware and software
Responsible for third-level support for server related issues.
Generating daily report using HPSM & Cisco Prime.
Ensure that the server security is in accordance with the established standards and best practices.
Responsible for maintaining data integrity of various servers
Job Responsibilities
• Administration of all support related operations for various clients located in UAE region.
• Installation and configuration of Windows Server 2012 DC .
• Configuring AD, DNS & DHCP on Windows Server 2012.
• Configuring & administration Microsoft Exchange Online with Office 365.
• Configured HyperV on Windows 2012 R2 platform.
• Administering MS System Center Configuration Manager 2012.
• Installation and Configuration of MS System Center Operation Manager 2012.
• Installation and Configuration of System Center Virtual Machine Manager.
• Installation and Configuration of Forefront Threat Management Gateway
• Management of Symantec Endpoint Antivirus enterprise and remote deployment of clients.
• Worked on HP Server models of DL 380 P Gen 6, DL380P Gen7 & DL380P Gen8.
• Configuring Raid, Array and OS and drivers installation for Various HP Servers.
• Troubleshooting and Configuring Cisco Routers and Switches.
IT Support Manager at Abu Dhabi National Insurance Company (ADNIC) November 2008 - November 2013 (5 years 1 month)
Job Responsibilities:-
• Proven track record of developing and providing service level agreements and service desk deliverables
• Knowledge of help desk ticketing systems and processes
• 4.5 years line management experience in a support center environment
• Prioritize and assign projects based on direction from senior managers
• Coordinate activities by scheduling work assignments, setting priorities, and direct the work of IT assistants
• Provide guidance and solutions to hardware and software related problems
• Provide project management services as required for designated work streams
• Propose, agree and implement technological alternatives to streamline functions and improve productivity
• Develop and maintain a technology policies, standards and procedures manual
• Develop and maintain related technology checklists
• Ensure proper security measures have been evaluated and implemented based on best industry practices
• Translate user needs into system requirements
• Develop and maintain a change control system for all electronic media and systems
• Effectively communicate relevant IT-related information to senior team and peers
• Build and maintain vendor relationships required for hardware and software support
• Ability to lead and mentor supervisor team through multiple critical projects, work to objectives and
deadlines, and demonstrate an understanding of employee relations
• Ability to lead departmental staff meetings and business reviews in support of agreed goal deployment
• Capability to execute change management strategies
• Demonstrated ability to be agile and flexible in response to change
(demand/technical/resources/environment)
• Willingness to drive improvements beyond given boundaries
• Able to hold individuals accountable for their roles and responsibilities and results
• Familiar with MS Office tools especially Excel, Project, PowerPoint
• Solid relationship management and performance management skills
• Ability to motivate and direct staff members and subordinates
• Strong understanding of the organization’s goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong fact based decision-making abilities Strong interpersonal and influencing skills
• Strong presentation skills
• Identifying and setting department KPI’s in accordance to Adnic’s mission and vision.
• Identify staffing needs and participate in selection of new team members.
• Overview induction of new employees, identifying training needs and conduct employee training.
• Coaching and mentoring employees to create a learning culture of strong development and growth with a
focus on teamwork, service excellence and ownership for resolving customer issues.
• Conduct quarterly performance management meetings of all team members against set targets and
objectives.
• Recommendations on promotions, salary adjustments and termination.
• Coordinate annual leaves of team to avoid disruption of work.
• Approve overtime, absences and monitor expenses of team.
• Carry out disciplinary or grievances procedures in accordance to set policies and procedures.
• Manage the successful delivery of service to support our clients and company’s service level agreements
(SLA).
• Identify potential service level problems before they occur and implement or communicate solutions.
• Working with all levels of the business to understand and anticipate Adnic’s systems, considering the cross functional needs.
• Identify new and improved business processes to simplify and gain maximum benefit to the organization to
include:
• Establishing standards and procedures for support reporting and documentation plan.
WORK EXPERIENCE
ØWorking as technical support engineer in ALPHA DATA-UAE since 20/11/06
(Presently working with SHELL Abu Dhabi as TSE &Worked on projects with
DU TELECOM-UAE, DUBAI HOLDING, MUR SHIPPING)
Duties:-
• Installation and maintenance of all systems within a server environment.
• Producing documentation on operational, system and user procedures & guidelines.
• Building, configuration and troubleshooting of server and desktop hardware.
• Providing advice on selection and purchase of IT equipment.
• Maintaining maximum availability of supported services for users.
• Obtaining quotes for supply of goods and services from suppliers.
• Designing, implementing and managing Active Directory.
• Monitoring the progress of third-party maintenance contract suppliers.
• Ensuring that support calls are logged and handled effectively and efficiently.
• Responsible for disaster recovery, closing security loopholes and access levels.
• Ensure adequate antivirus protection & solutions are maintained and updated.
• Identify and recommending improvements for E-mail applications & Web-page development.
Job Responsibilities
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• Setting up new users' accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals
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