IT system support officer
Lutfi Group LLC
Total years of experience :15 years, 6 Months
System Management & Networking.
• Exceptional client handling and problem resolution abilities as well as superior customer service
orientation and ability to work as part of a team & ability to manage sensitive customer situations.
1. Working with Lutfi Group of companies Deira, Dubai from Feb 2011 - Till date
Designation: System Administrator.
The Company is one of the largest electronic and Optical retail chains in the UAE.
Job Responsibilities:
• Installation & Configuring Windows 2000/2003 Server & Professional.
• Implemented Remote Access Services (RAS)
• Installation & Configuring of Windows clients.
• User Account Administration.
• Configuring Active Directory Services & Administering User Accounts, Groups in ADS.
• Creating Group Policies and Security templates to manage Users and Groups in the domain
controller.
• TCP/IP Services like DHCP, DNS, and WINS.
• Configuring and Administrating VPN (Virtual Private Network) Server.
• Configuring and installation of Wireless Routers like Net Gear, Linksys.
• Configuring and Administrating Terminal server and Clients.
• Configuring and Managing the Backup Server.
• Installation and configuration of DSL Routers, Wireless Routers and Modems.
• Troubleshooting all the Outlook problems.
• Configuring and maintaining Proxy server.
• Assembling and Disassembling of all the Brands of Laptops/Notebook.
• Troubleshooting and Implementing of Networks (LAN/WAN)
• Installation and maintenance of Local Printers, Configuring network printers, modems, scanner, etc.
• Installation and Configuration Microsoft Outlook Mail Client (Exchange Server)
• Handling IP phone, Video conference, Projector.
• Providing Software and Hardware technical solution on Desktops, Laptops, and servers and in networking (LAN, WAN and Wireless)
2 - Worked with WIPRO InfoTech on roll of Progressive infovision India Ltd. as a Desktop
3. Worked with Micro clinic India Ltd. As a Desktop Support (L1) from Dec 2008 to 30th
Apr 2009.
Job Responsibilities:-
• Responsible for assembling, installation and troubleshooting of PCs, Laptops implementing
Windows XP & Vista.
• Configuration and Troubleshooting of antivirus & toolkits.
• Proficiently provided Onsite, Telephonic as well as Remote Support to the users with the help of Net
Meeting and other remote access tools for various troubleshooting.
• Handled all models of Dell Laptops likes Vostro, Inspiron, Latitude, XPS, All Desktops as well as
Workstations in Delhi, NCR and out Locations.
• Component level troubleshooting of Laptop, Assemble and Dissemble of Laptop.
• Installation of various Operating systems - Win 98, 2000, 2K3, XP. DNS & DHCP Configuration.
• MS-Outlook Configuration & Data Back-up & Restoration.
• Vendor coordination to get the replaced the faulty hardware part.
TECHNICALSKILLS: -
• Operating Systems: Windows 98, 2000, XP, 7 & Vista and Windows 2000, 2003 & 2008 Server.
• Software Packages: MS Office 2003, 2007 & 2010.
• Mail Clients: Microsoft Outlook 2003, 2007 & 2010.
• Desktops: HCL, IBM, Hewlett Packard, Compaq, Dell & Assembled
• Laptops: HCL, Dell, IBM.
Support (L1) from May 2009 to Dec2010.
Client- Bank of America Merrill lynch Ltd, New Delhi.
Designation: Desktop Support (L2)
Job Responsibilities:
• Starting and monitoring the NSDL BOD and EOD daily activities.
• Installation of NSDL Speed-e (E-Token) and Market Data Tracker application.
• Managing Disk space, Application and network activities on NSDL Server and Client machine.
• Taking the Daily backup of NSDL Server (NT backup utility) on HP DL 385 Machine.
• Creating and managing users and group on win 2003 server.
• Also creating and managing user on NSDL server.
• Installing Windows updates and windows patches on regular basis through system management
tools.
• Provide to support on VPN to customer. & also take care of VPN related problems.
• Resolve the ID locked, Access related problem through Active Directory.
• Network & Shared Printer Installation.
• Installation and Configuration Microsoft Outlook Mail Client (Exchange Server)
• Troubleshooting software problems of different locations through Remote Access
(Dame Ware)
• Handling IP phone, Video conference and Projector.
• Troubleshooting Blackberry phone also.
• Handling day to day end calls & resolve the problem within SLA.
• Monitoring & resolving the incident, change tickets using Maximo online ticketing too which is
made by IBM.
• Handling Preventive maintenance system health check up call in every month.
• Support includes computer H/W and S/W maintenance.
ACADEMICPROFILE: - • Graduation (B.A) Completed from Purwanchal University 2009 • Intermediate
Completed from U. P. Board 2004 • High School
Completed from U. P. Board 2002