Senior Service Analyst
ARS T&TT,India
Total years of experience :11 years, 5 Months
Senior Service Analyst including RCA, Problem Management
o Identifying incidents and its impact, Incident investigation and diagnosis.
o Administering 5 Live Projects, in Whole Netherlands.
o Takes incident resolution actions to restore service to customers.
o Monitoring Incident details, including the Configuration Items affected.
o Detection of possible Problems proactively and the assignment of them to the Problem Management team.
o Monitoring the status and progress towards resolution of assigned Incidents.
o Keeping affected business partners informed and updates the progress till resolution.
o Escalating the incident/problem as necessary per escalation policies.
o Project data monitoring, analysis and reporting.
o Report preparation and analysis.
o Client request fulfillment.
Completed B.Tech In 2011