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Shalini Kumari, Customer Experience Manager

Shalini Kumari

Customer Experience Manager·Skill-Lync

India

Bachelor's degree, Electronic and communication

Work experience

Total years of experience: 8 years, 11 months

Customer Experience Manager

July 2022 - Present

Skill-Lync

Chennai, India

July 2022 - Present

manage
Company industry:
Training & Education Center

Sr. Customer Experience manager

March 2020 - July 2022

Whitehat Jr.

Chennai, India

March 2020 - July 2022

• Led and managed the Ombudsman office, serving as a neutral and
confidential resource for dispute resolution and conflict
management.
• Oversaw a team of 12 Ombudsman professionals, providing
guidance, training, and support to enhance their effectiveness and
performance.
• Collaborated with cross-functional teams to identify systemic
issues and recommend proactive solutions to prevent future
conflicts.
• Used Salesforce to execute and streamline various tasks to attain
maximum resolution and good NPS.
• Regularly analyzed data and metrics to identify trends and
patterns, offering insights and recommendations to improve
organizational practices and prevent recurring issues.
Company industry:
Training & Education Center

Technical Engineer

July 2017 - March 2020

Hitachi Systems Micro Clinic.

Chennai, India

July 2017 - March 2020

• Managed Technologies i.e. VMware, Enterprise vault, Backup Exec,
VCS Cluster, Nutanix and Commvault.
• Deployed and managed enterprise vault at Glenmark pharmaceuticals
at global scale and completed EV upgradation activity at Piramal.
Company industry:
IT Services

Education

DIT University

May 2017

May 2017

Bachelor's degree, Electronic and communication

India