IT engineer
Mercedes-Benz Research and Development India under HCL Infosystems Ltd.
مجموع سنوات الخبرة :3 years, 7 أشهر
Deploying Software and OS through SCCM
Managing and Maintaining Desktops and Server.
Create and Manage computer, User and Group Accounts in an Active Directory Environment..
Installation and troubleshooting network Printers.
Configuring outlook and troubleshooting outlook issues,
VPN configuration and troubleshoots ( always on and I pass )
Support for IP phone, ( IP phone configuration and allocation and basic troubleshoots (unify 40 GB) ).
Asset management through ITSPS, ( asset allocations, decommissioning, asset transfer, account locking..etc )
Installation and supporting Various Applications.
Provided Technical support for both the Hardware and Software Problems.
Closing the “L2 Tickets as per the SLA, Includes Installation of Various Software’s, Trouble Shooting Software issues, IE issues, Outlook issues, Operating system issue.
Data Backup..
OS installation
Configuring outlook, Network printer.
Managing and Maintaining Desktops and Server.
Create and Manage computer, User and Group Accounts in an Active Directory Environment.
Installation of Various Software’s.
Adding user/pc to Domain, Mapping of Network drivers.
Configuring mails on Mobile phones.
Maintaining System and quickly arrange repair for hardware in case of hardware failure.
Update System as soon as New Version of OS and Application comes out.
Remote Support to user.
Roles :
OS installation through WDS.
Installation and Administration of DHCP and AD, .
Configuring outlook, Network printer.
Managing and Maintaining Desktops and Server.
Create and Manage computer, User and Group Accounts in an Active Directory Environment.
Installation of Various Software’s.
Adding user/pc to Domain, Mapping of Network drivers.
Configuring mails on Mobile phones.
Maintaining System and quickly arrange repair for hardware in case of hardware failure.
Update System as soon as New Version of OS and Application comes out.
Remote Support to user.
Receiving Calls/Emails from end users for services,
graduated in Calicut university degree BSc Information technology
graduvated in calicut university degree BSc Information Technology