Senior Process Expert - SCM CX Agent
A.P. Moller Maersk
Total des années d'expérience :7 years, 5 Mois
Directed seamless global shipments for high-profile Freight Forwarders and Key Customers in International regions, meticulously adhering to SOPs and stringent KPI timelines.
Advocate for key accounts internally, prioritizing their needs to maintain a customer-focused approach throughout the Supply Chain Operations.
Orchestrated Pre-booking with diverse Carriers and Co-loaders, ensuring transparent communication with stakeholders, and facilitated flawless end-to-end shipment execution for global clients like Williams-Sonoma, Hewlett Packard-HP, Levi’s in Europe, Middle East & Far East countries.
Implemented a proactive PO (Purchase Order) management system, ensuring accuracy and timely processing with diverse responsibilities such as carrier bookings, shipping instructions, VGM/SOLAS arrangements, and billing of lading auditing & preparation of COO.
Applied an up-selling strategy, optimizing profitability through comprehensive product and service offerings for the company revenue.
Cultivating and maintaining strong relationships with vendors management to foster collaboration, resolve issues, and drive mutual success Supervising export operations in landside, managing truck alignment with port terminal deadlines and facilitating efficient Customs port filing for seamless export goods clearance in Europe.
Ensured accurate and timely generation of all sales invoices in alignment with company policy & maintaining quality procedures in financial
transactions as per client requirements.
Managed finance-related aspects, including accounts payable checks, and proactively communicated essential updates and documentation to customers.
Proactively identified challenges within client processes, proposed solutions for process optimization, and ensured seamless execution
Global Coordination : Collaborated with overseas agents, efficiently managing carrier bookings for shipping goods from China to the USA.
Ensured timely and accurate ISF submission, demonstrating commitment to regulatory compliance.
SCM & Marketing : Work closely with sales, marketing, operations, and finance teams to synchronize supply chain activities with business goals.
End-to-End Shipment Management : Oversaw the entire shipment process, from arranging loading and preparing packing lists to managing critical origin documentation such as Customs papers, Bill of Lading, and Commercial Invoices.
Strategic Business Development: Developed and implemented strategies to attract new clients, expand market presence, & boost revenue in USA.
E-commerce Warehouse Operation : Supervised USA e-commerce warehouse (Amazon), monitored daily stock, and updated internal systems for optimal inventory. Providing the Forecast for the goods production.
Team Leadership : Led a 5-6 member warehouse coordinator team in USA, assigning tasks for efficient container unloading, organizing inventory
stocks, and managing storage areas. Supervising the team to ensure the seamless operation.
Business Expansion : Actively acquired new clients, identifying opportunities in existing and new customer segments, and delivering customized solutions in Freight Forwarding and Logistics
Seamless Global Collaboration: Efficiently collaborated with international agents in Asia, Europe, and the Middle East to consolidate cargoes for LCL/FCL containers, with a focus on Chinese & Middle-East country forwarders
Customer-Centric Excellence: Delivered exceptional customer service to clients and carriers, promptly addressing queries.
Collaborated with coloaders to consolidate shipments, ensuring optimal volume for containers.
Optimized Logistics Operations: Monitored goods in transit, offered realtime support to sales teams, and conducted monthly rate filing with
carriers to optimize container bookings and pick-up schedules.
Consistently disseminated schedule details via weekly flyers, improving communication channels and ensuring prompt customer shipments
LCL Planning Desk : Coordinate the consolidation of LCL shipments to optimize container space and minimize costs. Liaise with freight
forwarders / carriers to book cargo, ensuring accuracy and prompt processing.
Market Insight: Analyzed market rates, quoted RFQs, and followed up on CIF shipments with vendors
Graduate Engineer Trainee for electrical maintenance & infrastructure maintenance
Service Desk - Tickets raised by staff for electrical issues & responsible for sorting out the problems with electrical technician staff
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