Shamel Layla, Call Center Agent

Shamel Layla

Call Center Agent

Iraq Erbil

Location
Iraq - Erbil
Education
Bachelor's degree, Business Administration
Experience
7 years, 11 Months

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Work Experience

Total years of experience :7 years, 11 Months

Call Center Agent at Iraq Erbil
  • Iraq - Erbil
  • My current job since November 2023

Duties and Responsibilities:
• Answering customer inquiries in a professional manner
• Tact of speech and speaking in methods of a distinctive professional nature
• Team spirit and constant cooperation among employees to maintain a healthy work environment.

Petroleum Station Manager at SADCOB Company (Mahrukat)
  • Syria - Damascus
  • January 2021 to August 2022

Duties and Responsibilities:
• Running overall daily operation of the station
• Manage and control the quantity required of petroleum products.
• Control the periodic and perpetual invertory.
• Handling the accounting of the station, cash-flow, revenue and related documents.
• Manage the staff on rotation on 24/7 shifts.

JR Accountant at Kanawati Pharmaceutical
  • Syria - Damascus
  • February 2021 to December 2021

Duties and Responsibilities:
• Creating Periodic report, balance sheet, profit & loss, statement of account.
• Prepare accurals and prepayments.
• Record outstanding balance of the customer.
• Tracking all debits and credits of the company.
• Handle inventory records, tracking the product line level.
• Prepare payroll for the company.

QA/QC supervisor at SADCOB Company (Mahrukat)
  • Syria - Latakia
  • January 2020 to December 2020

- Sampling of uploading material.
- Testing the materials
- Auditing and inspecting.

QA/QC Engineer Assistant at SADCOB Company (Mahrukat)
  • Syria - Damascus
  • January 2020 to December 2020

Duties and Responsibilities:
• Sampling of uploading material.
• Testing the materials
• Auditing and inspecting.

Upload Yard Supervisor at SADCOB Company (Mahrukat)
  • Syria - Damascus
  • August 2018 to December 2019

Section Duties and Responsibilities:
• Manage the fleets, orders and quotas of daily quantity table.
• Validate the documents of each vhicle, invoices and confirm with quantity.
• Report to the shipping section about the work progress.

Head of Community at SADCOB Company (Mahrukat)
  • Syria - Damascus
  • September 2017 to July 2018

Duties and Responsibilities:
• Checking the vhicles for the saftey and duarbility of shipping.
• Leading the community memebr to work according the standards.
• Reporting about any technical issues.

Chief Section Officer at SADCOB Company (Mahrukat)
  • Syria - Damascus
  • July 2016 to August 2017

Section Duties and Responsibilities:
• Handling the request from the stations on daily basis.
• Processing the orders on the system according to the schedule of received request.
• Following-up to ensure the delivery of the orders.
• Prepare, organize and archive the delivery notes with the fleet.

Logistic worker at Syrian Red Crescent
  • Syria - Tartus
  • June 2014 to August 2015

Volunteer at Syrian Red Crescent

Education

Bachelor's degree, Business Administration
  • at Tishreen University
  • January 2024

Finance and Investement

Diploma, Oil And Gas
  • at The Petroleum Institute
  • January 2024

Petroleum Engineer Assistant(Petroleum technician) Transportation and Storage Department.

Specialties & Skills

Inventory Control
Cashiering
Auditing
Accounting
MS Office tools
Accounting
MS-Office
MS-Excel
Data Entry
Data Analysis
BookKeeping
Time Management
Customer Service

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

MS-office (Certificate)
Date Attended:
January 2018
Valid Until:
January 2028

Hobbies

  • Football
    non