Data Migration Engineer
VIPoint solutions
Total years of experience :5 years, 8 Months
Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
Developed data mapping documents for the migration process between source and target systems.
Identified gaps in existing processes and developed solutions to improve accuracy of data migration tasks.
Monitored progress of the entire migration process on a daily basis and reported findings to project leads and managers regularly.
Documented all aspects of the Data Migration process including design specifications, test plans, runbooks, in accordance with standards set by management or industry regulations.
Provided technical support during user acceptance testing phase by resolving issues related to migrated datasets quickly and efficiently.
Provide exceptional customer support via phone, chat, and email.
Advanced proficiency in installing, managing, and troubleshooting the hosting stack and various CMS/Server control panels.
Troubleshooting and fixing all server-side issues.
Server provisioning, hardening, optimizing, packages, installing, configuring, managing FTP, MySQL and LAMP
Managing data backups and restorations.
Diagnose, troubleshoot, and execute customer requests.
Recommend products or solutions based on customer needs.
Install, manage, and troubleshoot software related to our hosting products.
Support third-party software under our Beyond Scope Support umbrella.
Stay up-to-date with technological developments and internal communications.
Provide job shadowing and mentoring. Serve as an escalation point per supervisor’s discretion.
Troubleshoot and support internally developed engineering products.
Identify issues that hamper the performance of the servers and implement solutions for the issues.
Supporting tasks such as shell scripting, application deployments, server monitoring, backups, etc.
Communicate with clients promptly and clearly on issues related to servers and to provided delightful customer support experience via Email
Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
Provide technical support for level-one escalation issues via help desk.
7.46/10 CGPA