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Shamna Essudheen, Client Service

Shamna Essudheen

Client Service·Al Jaber Group|Nad Al Hammar

United Arab Emirates

Bachelor's degree, Computer Science Engineering

Work experience

Total years of experience: 8 years, 2 months

Client Service

November 2019 - Present

Al Jaber Group|Nad Al Hammar

United Arab Emirates

November 2019 - Present

under Tour operator(A J S Tourism)of Al jaber Group
•Maintaining the Mobile Application, website and Social Media Pages
•Client handling and taking quotation
•Facebook and Instagram marketing
•Resolving IT related issues
•Visa Typing and documenting
Job role:
Customer Service and Call Center

Web Developer

January 2014 - June 2014

January 2014 - June 2014

Technologies | Cochin
•Creating Database object, Coding (ASP.NET 3.5/C# 3.0).
•Responsible for testing various modules of the project.
Job role:
Information Technology

Technical Consultant

December 2012 - January 2014

Global Services

India

December 2012 - January 2014

| Cochin
•Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications as needed.
•Install and configure software application.
•Interacts with international customers to provide them with information to address inquiries regarding products and services.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Education

Oxford College Of Engineering,Banglore (Viswesharaya Technological University)

January 2012

January 2012

Bachelor's degree, Computer Science Engineering

Skills

Social Media
Expert
Social Media
Expert
.NET
Beginner
.NET
Beginner
CONTENT MANAGEMENT
Beginner
CONTENT MANAGEMENT
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
DATABASE ADMINISTRATION
Beginner
DATABASE ADMINISTRATION
Beginner
MARKETING
Beginner
MARKETING
Beginner
MICROSOFT C#
Beginner
MICROSOFT C#
Beginner
PROGRAMMING
Beginner
PROGRAMMING
Beginner
REPAIR
Beginner
REPAIR
Beginner
REQUIREMENTS
Beginner
REQUIREMENTS
Beginner
RESEARCH
Beginner
RESEARCH
Beginner
Social Media
Expert
Social Media
Expert