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Shamrood Ali, Business Analyst (IT)

Shamrood Ali

Business Analyst (IT)·Eduexpose

India

Master's degree, Computer Science

Work experience

Total years of experience: 1 years, 8 months

Business Analyst (IT)

October 2025 - April 2026

Eduexpose

Hyderabad, India

October 2025 - April 2026

• Provided technical support for desktop systems, software applications, printers, and network connectivity issues.
• Installed, configured, and maintained computer systems, antivirus software, and hardware.
• Monitored and documented IT support requests, troubleshooting steps, and issue resolutions through service desk
processes.
• Performed preventive maintenance and ensured smooth IT operations with strong problem-solving and customer
support skills
Company industry:
Training & Education Center

Backend Developer

January 2023 - January 2024

Hi-Tech Steels

Kerala, India

January 2023 - January 2024

• Developed and maintained backend systems for inventory management, billing, and invoicing, automating manual
workflows and improving data accuracy across shop operations.
• Designed and implemented database schemas and backend logic to support bulk order processing and customer
record management, contributing to a 25% increase in repeat order rates.
• Analysed operational data to identify recurring logistics bottlenecks and deployed backend solutions to streamline
fulfilment workflows.
Company industry:
Industrial Production

Education

Lovely Professional University

May 2026

May 2026

Master's degree, Computer Science

India

GPA (point): 7.3 out of 20

GPA (point): 7.3 out of 20

Majlis Arts and Science College, University of Calicut

March 2024

March 2024

Bachelor's degree, BCA

India

Majlis Arts and Science College, University of Calicut

March 2024

March 2024

Bachelor's degree, Computer Application

India

Valanchery Higher Secondary School

March 2021

March 2021

High school or equivalent, Computer Science

India

Valanchery Higher Secondary School

March 2021

March 2021

High school or equivalent, Computer Science

India

GHSS Kuttippuram

January 2019

January 2019

High school or equivalent, state syllabus

India

Skills

BACK END SOFTWARE ENGINEERING

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

COMPUTER PROGRAMMING

Intermediate

COMPUTER REPAIR

Intermediate

COMPUTER SCIENCE

Intermediate

DESKTOP SUPPORT

Intermediate

INFORMATION TECHNOLOGY

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

SOFTWARE INSTALLATION

Intermediate

SYSTEM ADMINISTRATION

Intermediate

BLUEPRINTING

Intermediate

BILLING

Intermediate

BUSINESS ANALYSIS

Intermediate

CUSTOMER SERVICE

Intermediate

DEBUGGING

Intermediate

INFORMATION TECHNOLOGY OPERATIONS

Intermediate

INVOICING

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

SOFTWARE DEVELOPMENT

Intermediate

Training and Certifications

Certifications
Cisco Packet Tracer Networking Training – Routing
Introduction to Quantum Computing
Participant and Challenge Completer
Responsive Web Design
Introduction to Quantum Computing
Cybersecurity Hackathon — Challenge Completer
Responsive Web Design