Shamrood Ali

• Gathered and documented business and functional requirements from stakeholders across academic and
operations teams, translating them into clear user stories and process flows.
• Collaborated closely with the development team to ensure delivered features aligned with business
needs; participated in sprint reviews and UAT sessions.
• Created and maintained requirement specification documents, wireframes, and status reports for
management review.

• Managed customer outreach for bulk order confirmation, building strong relationships with B2B clients
and contributing to a 25% improvement in repeat order rates.
• Assisted with billing, invoicing, and real-time stock management, ensuring accuracy in inventory records.
• Identified delivery process inefficiencies and implemented a systematic order-tracking method that
reduced errors by 30% and improved customer satisfaction.