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تم إلغاء حظر المستخدم بنجاح
شمس الضويان, Head Assistant

شمس الضويان

Head Assistant ·Arab National Bank

المملكة العربية السعودية

ماجستير, Public Administration

الخبرة العملية

مجموع سنوات الخبرة: 2 سنوات, 8 أشهر

Head Assistant

سبتمبر 2006 - أبريل 2009

Arab National Bank

الرياض، المملكة العربية السعودية

سبتمبر 2006 - أبريل 2009

Major Responsibilities:
• Senior Customer Services.
• Management Science.
• Preparation of periodic reports for the meetings.
• Management performance evaluation to achieve the goals.
• Organize administrative and secretarial work.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Gannon University

ديسمبر 2015

ديسمبر 2015

ماجستير، Public Administration

الولايات المتحدة

المعدل التراكمي (نقاط): 3.4 من 4

المعدل التراكمي (نقاط): 3.4 من 4

Gannon University’s Master of Public Administration Program gave me the tools I need that let me able to effectively solve problems and capture opportunities as a public administration professional. The mission of the MPA Program is to provide us with the vision, values and leadership skills required for successful professional and rewarding personal lives.

Gannon University

يوليو 2005

يوليو 2005

بكالوريوس، Public Administration

المملكة العربية السعودية

المعدل التراكمي (نقاط): 3.4 من 4

المعدل التراكمي (نقاط): 3.4 من 4

The programs are geared to prepare qualified specialists in the leadership of public organizations in accordance with the highest global academic and applied levels. A parallel program for a Master's degree in Public Administration and Management of Health and Hospitals was also started. The program offers evening courses in order to allow employees and workers in the public and private sectors to join it. In 1429 H (2008), the Department started a doctoral program in Public Administration for the purpose of contributing to the upgrading of scientific research in the field of management and solving administrative problems faced by non-governmental organizations and the public. The undergraduate programs in Public Administration have been discontinued after the restructuring of the College and the introduction of other departments such as the Department of Management in order to achieve the goal of this program. These departments include a selection of Public Administration faculty who are graduates of the finest universities in the world and have leading contributions in research. Many of them obtained professorship in public administration. It should be noted that these programs are introduced in the Department of girls.

Skills

Customer Service Management
Expert
Customer Service Management
Expert
Sales Skills Training
Expert
Sales Skills Training
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Performance Assessment
Expert
Performance Assessment
Expert
Strong leadership and communication skills
Expert
Strong leadership and communication skills
Expert
Intensive learning in Administration.
Expert
Intensive learning in Administration.
Expert
Computer and Internet proficient.
Intermediate
Computer and Internet proficient.
Intermediate
Proficient skills in communication, scheduling, training, and administration.
Expert
Proficient skills in communication, scheduling, training, and administration.
Expert
Extensive experience in banking.
Expert
Extensive experience in banking.
Expert
Leadership
Expert
Leadership
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Sales Skills Training
Expert
Sales Skills Training
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Performance Assessment
Expert
Performance Assessment
Expert

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

العضويات

Saudi Student Club - Erie, PA

Volunteer

May 2014

التدريب و الشهادات

التدريب
Computer Applications
New Horizons Computer Learning Centers
Jan 2003
Selling Skills
Arab National Bank
Jan 2007
Market Conduct Regulation (MCR)
Human Resources Development Fund - KSA | صندوق تنمية الموارد البشرية - السعودية
Jan 2008
Detecting Forgery Methods in Banking
The Institute of Legal Finance & Managment - ILFM
Jan 2007
Principles of Shariah-Compliant Banking
The Institute of Legal Finance & Managment - ILFM
Jan 2007
Women's Self Development Program
British Council
Jan 2008
Course in TESOL (English training program)
Direct English
Jan 2006

الهوايات

  • Hanging out
  • Writing and Editing
  • Management training
  • Volanteering
  • Cooking