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Shamsher Khan, Front Desk Team Leader

Shamsher Khan

Front Desk Team Leader·Erbil Rotana

Iraq

Bachelor's degree, Commerce

Work experience

Total years of experience: 18 years, 4 months

Front Desk Team Leader

March 2011 - Present

Erbil Rotana

Erbil, Iraq

March 2011 - Present

Organization Erbil Rotana, Erbil, Kurdistan.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Agent

October 2009 - February 2011

park rotana & park arjaan

United Arab Emirates

October 2009 - February 2011

None

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Agent

March 2008 - October 2009

Dhow palace Hotel

United Arab Emirates

March 2008 - October 2009

Organization Erbil Rotana, Erbil, Kurdistan.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Maulana Azad College Calcutta

June 2003

June 2003

Bachelor's degree, Commerce

India

● 2003 Maulana Azad College Calcutta. B.com (Honors) from Calcutta University.

M O High School Calcutta

January 1999

January 1999

High school or equivalent

India

● 1999 C M O High School Calcutta. Passed Matriculation under (WBBSE)

Skills

Billing
Expert
Billing
Expert
Guest Service
Expert
Guest Service
Expert
Operation
Expert
Operation
Expert
Solver
Expert
Solver
Expert
C
Expert
C
Expert
Good Communication skills, Effective problem solver, knowledge hotel operation software.
Expert
Good Communication skills, Effective problem solver, knowledge hotel operation software.
Expert
ASSOCIATE
Beginner
ASSOCIATE
Beginner
BILLING
Expert
BILLING
Expert
CLIENTS
Beginner
CLIENTS
Beginner
OPERATIONS
Expert
OPERATIONS
Expert
RECEPTION
Expert
RECEPTION
Expert
REGISTRATIONS
Beginner
REGISTRATIONS
Beginner
SALES
Beginner
SALES
Beginner
SATISFACTION
Beginner
SATISFACTION
Beginner
TRAINING
Intermediate
TRAINING
Intermediate
Billing
Expert
Billing
Expert
Guest Service
Expert
Guest Service
Expert
Operation
Expert
Operation
Expert
Solver
Expert
Solver
Expert
C
Expert
C
Expert

Languages

Bengali

Expert

Hindi

Expert

Urdu

Expert

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Certified by the Rotana Hotels and Resort
Rotana Hotels and Resort
Jan 2012 - Apr 2012
Certified by the Rotana Hotels and Resort
Rotana Hotels and Resort
Nov 2011 - Nov 2011