Shamshudin Virani

• Standardized governance across 6 compliance programs, improving milestone visibility and decision-making, by designing
and deploying a control framework with KPIs, RACI structures, and executive review cadences.
• Accelerated Generative AI adoption across compliance workstreams, improving execution readiness and leadership
visibility, by translating strategic priorities into rollout plans, portfolio reviews, and go-live governance mechanisms.
• Prevented $978K in regulatory fines in 2025-2026, by centralizing license and permit management across 6 programs
through a Generative AI-enabled workflow that eliminated renewal gaps.
• Saved 14 headcounts, by designing and implementing the Regulatory Contacts framework from ideation to deployment,
including contact mapping, team setup, response timelines, and a live workflow linked to regulations and risk controls.
• Enabled $1.7B in revenue impact, by building a cross-program quality strategy that standardized metrics and identified
the highest-impact risk indicators across six compliance domains.
• Reduced executive escalation bottlenecks, by maintaining RACI frameworks and scope documentation across 6 programs
to clarify ownership, decisions, and governance boundaries.

• Delivered $5B in risk mitigation, by leading a Lean Six Sigma and Agile-governed transformation initiative that improved
quality by 30% and freed 40 headcounts across four global compliance programs.
• Improved execution discipline across four global compliance programs, by leading PMO and governance for 120+ auditors
in India and 35+ team members across Poland, China, Costa Rica, and Romania with KPI tracking and structured operating
rhythms.
• Reduced escalation volume by 70% by 2024, by leading development and rollout of DISCOVERI, a predictive detection
system that identified 4, 000+ potential defects before escalation.
• Generated $2.2M in revenue and detected 11, 400+ defects, by co-designing and deploying a Generative AI / LLM-based
food-labelling compliance model that achieved 99% accuracy.
• Improved corrective action resolution effectiveness from 40% to 56%, by standardizing tracking across programs and
automating 150+ reporting tasks across a combined budget footprint of $100K to $250K.
• Strengthened leadership pipeline and team engagement, by promoting 24 employees during tenure while exceeding
benchmark scores across every employee satisfaction survey dimension.

• Led governance and delivery for a 60-member quality team supporting 900 compliance employees and approximately 2
billion products globally, by managing capacity planning and execution across offshore and nearshore locations.
• Generated approximately 33 headcount savings across 7 programs, by leading Project Sahara to close audit productivity,
scheduling, tooling, and automation gaps.
• Achieved 99.2% quality scores across a payment compliance program spanning 8 countries and 5 sites, by driving the audit
framework and supporting automation tools through end-to-end implementation.
• Prevented $25M in potential business loss, by deploying a structured change management and escalation framework
across two global compliance programs.
• Reduced defect rates by 62% for payments compliance and 87% for food safety and vendor payments team, by
strengthening corrective actions, closing control gaps, and deploying effective controls testing that freed 18 headcounts.

• Reduced vendor invoices backlog by 35%, by managing finance operations for vendors across North America and Europe
and resolving billing issues through process-improvement interventions.
• Eliminated more than 19, 000 aged vendor invoice cases, by applying DMAIC methodology to identify root causes across
policy gaps, UI friction, and document requirements, then driving cross-functional changes with a Program Director.
• Improved resolution time by 14% across vendor partner and operational outcomes, by supporting vendor-facing
discussions on invoice discounts, fee-related issues, and renewal coordination.
• Achieved 99% quality accuracy and 97.3% same-day audit completion, by building audit strategy for 5 compliance
programs across 7 global sites, 12 auditors, and 15 new audit tasks.
• Reduced defect rates by 73% across 15 new quality processes in H1 2021, by authoring remote-working and business
continuity frameworks during COVID-19.

• Managed card-operations delivery across customer service, collections, fraud detection, and financial hardship programs,
by leading 3 Team Leads and 50 employees supporting Capital One credit card customers.
• Improved customer experience across cardholder servicing journeys, by supporting offer and account-resolution scenarios
including cashback promotions, balance transfers, credit-limit increase requests, and issue resolution.
• Balanced customer outcomes with policy adherence, by handling late-fee waivers, overdraft waivers, and interest-waiver
decisions within approved servicing guidelines.
• Improved complaint resolution effectiveness, by supporting PPI complaint handling and coordinating with solicitors and
third-party firms involved in customer resolution processes.
• Increased customer satisfaction by 40% between 2015 and 2017, by leading the PPI complaints resolution initiative and
improving workflow effectiveness.