SECURITY ANALYST
Hamad Medical Corporation
Total years of experience :11 years, 7 Months
Conducted real-time monitoring and analysis of security events and incidents using Microsoft Sentinel, Defender, Cloud Access Security, Identity Protection, and Defender for IoT. Utilized SIEM tools and log analysis to investigate and respond to cybersecurity incidents promptly and efectively. Collaborated with cross-functional teams, including IT, operations, and compliance, to implement and enforce security policies and best practices. Assisted in vulnerability assessments and penetration testing to identify weaknesses and recommend appropriate remediation measures. Developed and maintained incident response plans and playbooks to ensure a swift and efective response to security incidents. Conducted periodic security assessments and audits to evaluate the efectiveness of security controls and make continuous improvements. Prepared and presented comprehensive reports on security incidents, trends, and potential threats to management and stakeholders.
Accept & registers Service Calls Handled incidents raised through phone
emails
web. Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA. Remote troubleshooting using Logme In rescue tool. Adherence to SLA.
Answered inbound calls. Assisting Dell consumers with their technical queries Guided consumers with the installation of hardware and software in the computer Troubleshooting remotely using Dell connect Maintained KPIs consistently (CE, XPR and AHT)