Shane Valete

• Monitor transactions and account activities for potential fraudulent patterns using specialized tools and
techniques.
• Analyze data anomalies, trends and red flags to identify suspicious activities like, unauthorized transactions,
identity theft, or account takeovers.
• Review reports and alerts generated by fraud detection systems to prioritize investigations.
• Contact customers regarding suspected fraudulent activity to verify information and take necessary actions
to mitigate losses.
• Document findings and build a comprehensive case file to support fraud claims.

• Accurately inputting customer information into the reservation system to secure their desired room types
and dates.
• Answering questions about the hotel policies, amenities, local attractions, and directions.
• Accommodating special needs or requests from guests, such as early check-in or late check-out.
• Addressing complaints or concerns regarding reservations in a professional and timely manner.
• Responding promptly to customer inquiries regarding room reservations, rates, packages, and hotel
facilities.