Shanhar K P

ManagedITinfrastructureforover500usersacross9branchesandacentralizedcallcenter.
Performedinstallation, configuration, andmaintenanceofdesktops, laptops, printers, software, andCCTVsystems.
Administerednetworks, routers, andfirewalldevices, ensuringsecureandefficientconnectivity.
Deliveredprompttechnicalsupport, troubleshootingbothhardwareandsoftwareissuestominimizesystemdowntime.
SupportingERP/DMSsystemsusedindealershipoperations.

Providing comprehensive ITsupportfor multiple EVM group brands including Nissan, Skoda, Morris Garages,
BMW, Citroen, and Isuzu.
Installing, configuring, upgrading, and maintaining hardwareand softwareacross desktops, laptops, printers, and
networksystems.
Managing networkinfrastructure including CCTVsystems, routers, and firewall devices.
Troubleshooting system and networkissuestoensure minimal downtimeand uninterrupted operations.
Collaborating with various departmentstodelivertimelyand efficienttechnical solutions.

Managed IT infrastructureforover500 usersacross 9 branchesand a centralized call center.
Performed installation, configuration, and maintenanceofdesktops, laptops, printers, software, and CCTVsystems.
Administered networks, routers, and firewall devices, ensuring secureand efficientconnectivity.
Delivered prompttechnical support, troubleshooting both hardwareand software issuesto minimizesystem
downtime.
Maintained documentation for networksystemsand supported the implementation of IT policiesand procedures.

Delivered on-siteand remotetechnical supportfor hardwareand networking systemsacrossvariousclient
environments.
Installed, configured, and serviced desktops, laptops, networkdevices, and peripheral equipment.
Diagnosed and resolved system failures, ensuring minimal disruption toclientoperations.
Assisted in setting upand maintaining small-to-medium business IT infrastructures.
Builtstrong client relationshipsthrough consistent, qualityserviceand prompt issue resolution.