outlet manager
star corporation
مجموع سنوات الخبرة :22 years, 6 أشهر
• Maintain and supervise good guest service and serve guest according to outlet standard in order to ensure guest satisfaction
• Work in close corporation with all other key departments in the business to ensure a smooth operations.
• Utilizing resources to the food cost by practicing economy of inventory items to ensure sufficient suppliers and minimize coast by avoiding wastage and spoilage .
• Implementation of new policies and procedures and monitoring of existing standers .
• Consistently maintain and observe consistency and quality of all foods served.
• Handle guest complaints /suggestions/requests directly to achieve high guest satisfaction and retention .
• Liaising with the outlet chef to maintain FOH stock leaves, avoiding spoilage and wastage .
• Ensure employees development train/guide/motivate the team members to achieve highest quality and standard are met. plan and conduct on and off job training on monthly basis in order to achieve service standard and knowledge of staff .
• Attend and conduct daily briefing ensuring efficient communication with all team members to have smooth and efficient service of outlet .
• Develop and implement new promotions in order to attract guests and meet revenue targets.
• Prepare duty rosters according to the forecast in order to ensure adequate manpower for operational needs, maintaining budgets and costs .
• Monitor the outlet’s revenue budget and maintain control of operational costs
• Evaluate staff performances of the team and initiate promotions or internal transfers.
• Train and monitor personal grooming standers in order to keep professional appearance .
• Monitor hygiene and cleanliness standers in the outlet and upkeep of all service equipment as per ADFCA standard .
Worked also in various positions like-
Worked as a corporate office manager
Worked as purchasing, marketing uniform in charge for pre opening
o Coordinated and supervised all ground handling agents/steak holders and all airport authorities.
o Attending all briefings with network operating center(NOC) and hub control center (HCC)
o Attended all duty managers responsibilities (all areas) while Duty managers on duty, meeting and leave.
o Prepared daily briefings and all other meetings for ground services agents.
o Grooming checks and appraisals for ground services agents.
o Ensure the pre-flight editing, guest and baggage/ check-in procedures.
o Supervised business class and first class counters including lounges.
o Supervised for meet assists team (VIP/CIP/UM/WCHR).
o Ensuring timely boarding of all zones /all departure gates.
o Supervise completion of boarding and provide maximum attention/security.
o Handling delayed flights and denied boarding situations/STPC for transit guest.
o Handling all Disrupted flights.
o Handled all shift reports/delays etc …
o Supervised for grooming checks (weekly) for GSA.
o Supervised for appraisals /performances for all GSA team
(Yearly /06 months).
• Setting up personnel improvement plans and key performances indicators for staff
• Complaints handling and feed back
• Vvip handling
Worked also in various positions like
o Worked as an acting duty manager while Duty managers are on leave or cover the shifts during peak hours and their absences.
o Worked as boarding gate supervisor.
o Worked as a STPC Planner.
o Worked as a Transfer Desk Officer.
o Worked as Checking Officer.
o Checking daily reservations file and updating all requests.
o Attending to all reservations calls /travel agents bookings.
o Attainted for all mystery calls checks from leading hotels of the world.
o Making all requirements for next day reservations/confirming through phone and after finalizing the file handing over to reception.
o Entering data from the sales team to the reservations system .
o Handling all guests special request and vip requests
Worked also in various positions like
o Cross training with guest relations department
o Attending for all daily briefings with FOM.
o Handling all guests’ complaints.
o Supervising the reception.
o Handling all VIP/CIP/Group check in.
o Inspected guest’s rooms and amenities.
o Supervised and check all reservation files.
o Checking all corporate rates and profiles of guests.
Worked also in various positions like
o Worked as duty manager while duty manages absences.
o Handled all reservations with agents/travel agents/air lines.
o Handled all pre flights checks.
o Handled all telexes.
o Handled all group reservations.
o Departure control system ( dcs)
o Handled all delays /cancelations/disruptions flights.
o Taking dictions related to pre flight checks and over sales.
o Coaching and teaching new collogues.
Worked also in various position like
o Acting reservations supervisor.
passed advance level at sujatha girls school .colombo