Consultant - Lead Business Analyst
Salam Technology
مجموع سنوات الخبرة :15 years, 10 أشهر
Project: Enterprise Portal Development, Process/Workflow Automation
For Operation Group - eMOC, Chemical Info System, eSDMS, SIRS, Offshore Logistic System
For Supply Group - Contract Systems (ePSF, eAward, eCPE, eCRDF)
•On consulting assignment to develop business requirements and manage project plan for a Enterprise Portal including Applications, Systems and Workflows. Utilized a combination of Agile and Waterfall approach to design, develop and deploy releases in a phase manner.
•Contributing to strategic program recommendations and management of the successful implementation of SharePoint Enterprise Portal
•Work directly with the Business Teams and Internal Cross Functional Teams to successfully plan, manage and implement SharePoint solutions.
•Understand and communicate the capabilities of SharePoint, including strategies and deliverables required for successful implementation and end-user adoption
•Conduct meetings with clients and end-users to define requirements and success criteria, develop and analyse business requirements
•Conduct qualitative analysis of existing ColdFusion based Intranet applications and workflows and provide thoughtful, strategic improvement migration plan and recommendations
•Define content strategy solutions, including document workflow and governance policies
•Conduct requirements gathering sessions with client stakeholders using interviews, document analysis, business process descriptions, use cases, scenarios, workflow analysis
•Design and implement SharePoint workflows, including hands-on work with planning and configuring navigational structure and content taxonomy
•Content migration planning and implementation
•Documenting communication plan, change strategy for team and Executive Steering Committee presentations
•Provide a solution that extends “out of the box” features through advanced customization, custom workflows and integrate other technologies with SharePoint.
•Test Planning, Test Strategy, Facilitating and Document UAT with business teams
•Act as a Site Collection Admin for business groups (over 2000+ users)
•Developed business processes and governance strategy
•Creating and conducting training sessions for end users
•11+ years’ experience in Business Analysis, Project Management and Business Process Management
Project: Global Recruitment System Development and Maintenance
•Understanding user requirement, discuss solution, perform system analysis and finalisation of technical / functional specifications and high level design documents for the project
•Business Process Management, Requirement Management, Solution Evaluation
•Prepare the As-Is and To-Be process flows for re-engineering the existing processes
•Build Domain knowledge within the team using the right tools and processes & free up the time of the users, Domain Anchor for the offshore Project Team
•Interface with users for business analysis, requirements management and playback
•Coordinate with development team to estimate effort and timeline for implementation
•Holding review meetings to monitor progress of the project as per schedule, and ensuring timely completion and delivery of the project to the client
•Interface with Enterprise Architecture Group for solution architecting
•Coordination with the Business team and Clients for planning User Acceptance Scenarios
•Participate in UAT & system testing to confirm implementation
•Report metrics on requirements / change management.
•Communicate Roll outs and conduct training programs to educate users
•Knowledge transfer and knowledge management Lead for the Project
•Lead team of 7-8 Business Analyst’s to managed requirements in complex multi-vendor, multi-stakeholder environments
•Proven ability to contribute towards improvement in Requirement Gathering process
Online Assessment and Authoring Tool - Product Development
•Work closely with Sales Team, Account Management, Product Manager and Implementation Team in the crafting of technical solutions for the clients
•Analyse and document AS IS and TO BE - Processes, Models, Use cases, Solutions
•Lead and Run - Requirement gathering and elicitation sessions with Product Stakeholders and Technical Teams
•Conduct assessments of customer requirements, develop supporting documentation, include conceptual solution options, diagrams, workflows, business cases, etc
•Prepare BRS, FRS documents and Review design documents, test cases etc
•Worked as Pre Sales Analyst on pre-sales activities, RFP responses, bidding proposals and contract preparation
•Productization of solutions and services
•Apply creative thinking to identify how technology can be applied to solve real business problems
•Demonstrate leadership and business competencies in conflict/issues resolutions, analytical/organizational skills, multitasking, relationship building, effective communicating, etc
•Responsible for functional/non-functional requirements elicitation and documentation, requirements management and communication, UAT and User training
•Ensure business needs are understood and technical implications are conveyed in a manner that business users can understand and technical team can do development
•Ensured growth of the business by providing strategic inputs to leadership and converting them into business opportunities in education domain
•Interacting with the Internal stakeholders to elicit the product enhancement needs
•Interacting with the Customer to elicit the Requirements, finalize the solution approach, perform the gap analysis with the existing solution
•Produce training documents
Project: Change Management Process for OSS, BSS, DSS, CRM,
Systems: Amdocs Clarify, Mediation, Product Catalogues
•Requirements Analysis, Functional/Non-functional documentation, prototyping
•Conduct knowledge transfer sessions for Project Functional Scope to Development and Testing teams.
•Assist in change management and problem management processes as business needs arises
•Closely monitoring and tracking of SDLC Processes, SLA’s and Change Requests
•Facilitate support and co-ordination for SAT, UAT and Production Release Planning
•Preparing dashboard with KPI’s, MIS and Presentations of complete wireless personal business
Telecom Domain) Client - British Telecom (BT)
Experience of working in varied software development environments like:
•Custom Software Development: Developing custom IT solutions after analysing clients’ processes, pain points or opportunities
•Product based Solution Delivery: Taking off-the-shelve software products, performing gap analysis and then customizing the product to suit customer requirements
•Product Engineering: Developing/enhancing software products after performing market study and gathering requirements from functional/domain experts
•Business Process Management: Modelling of business processes, Process Analysis, Process Improvement, Understand and Analyse AS IS process and design TO BE process
•Change Management: Managing organizational changes in broader business environment, preparing for change, managing changes, Operation Changes, Readiness Assessment, communicating changes, training to user community, etc
•Project Management: Performing project management activities, Project Coordinator, Vendor Management, schedule monitoring, reporting, project plan, etc
•Successfully executed projects in Telecom (6+ years) (CRM, Provisioning, Sales Order Management, OSS, and BSS), Process Automation, Oil & Gas Industry, Finance, ERP (Oracle), Content Management (SharePoint)
Areas of Expertise
•Requirement Communication: Understanding and communicating business and technical requirements and solutions between business users and technology architects/developers
•Business Analysis and Planning: Identifying solution scope, planning business analysis approach and estimating for business analysis activities
•Elicitation Techniques: Document Analysis, Interviews, Focus Groups, Observation, Surveys, Requirements Workshops, etc.
•Documentation Techniques: Business Requirement Specification, Functional Requirement Specifications, Use Cases, Business Rules, Process Modelling, User Stories, etc.
•Requirements Management: Traceability, Verification and Validation
•Pre-sales Analyst: Prototyping, Concept selling, Presentations, Walkthroughs, Demo’s and Communication across key stakeholders
•Testing: Prepare or review Test Cases, Involved in Integration Testing, Regression Testing, Functional Testing, User Acceptance Testing, Operational Readiness Testing
Job Profile
•Understanding user requirement, discuss solution, perform system analysis and finalisation of technical / functional specifications and high level design documents for the project
•Business Process Management, Requirement Management, Solution Evaluation
•Prepare the As-Is and To-Be process flows for re-engineering the existing processes using Process Modelling, User stories, Use cases, etc
•Interface with users for business analysis, requirements management and playback
•Coordinate with development team to estimate effort and timeline for implementation
•Holding review meetings to monitor progress of the project/Demand/Change as per schedule, and ensuring timely completion and delivery of the project to the client
•Interface with Enterprise Architecture Group for solution architecting
•Coordination with the Business team and Clients for planning User Acceptance Scenarios
•Participate in UAT & system testing to confirm implementation
•Report metrics on requirements / change management.
•Communicate Roll outs and conduct training programs to educate users
•Proven ability to contribute towards improvement in Requirement Gathering process
Core Competency Skills
•Requirement Elicitation
•Requirement Analysis
•Requirement Management
•Enterprise Analysis
•Solution Assessment and Validation
•Cross-functional Team Leadership
•Project Management
•Project Risk/ Issue Management
•Process Analysis/Improvements
•Impact & GAP analysis
•Process Modelling
•Testing