HR Administrator
F& Y Furniture Manufacturers (T/A Multiwood Furniture & Appliances)
Total years of experience :8 years, 7 Months
-Maintaining employee files for staff at the company's 21 branches as well as head office staff members and management personnel.
-Timekeeping and employee attendance administration.
-Leave administration and maintenance of leave documentation.
-Assisting the HR Manager with employee relations and liaising with 20+ Branch Managers & 3 Regional Managers regarding employee relations.
-Assisting the HR Manager and various Department Managers with administrative arrangements to facilitate training, for eg. ensure that a new employee receives stationery, is setup with a workspace, is allocated an email address & office printer access etc.
-Assisting the HR Manager with recruitment & selection, for eg. manually reviewing and sifting the primary recruitment communications used by the
company, conducting reference checks, writing up official documentation; including exit documents, administering & scoring the psychometric
assessment used by the company etc.
-Assisting the HR Manager with administrative requirements with regard to performance management and disciplinary enquiries for eg. writing up disciplinary documents including warnings & counselling records.
-Assisting the HR Manager to update & create policies & SOPs relating to HR function & any other department in the company as & when required.
-Responsible for the Store Administration of 05 of the company's 20+ retail branches, this involves:
-Checking & verifying daily paperwork related primarily to stock inflow and outflow & any appliance returns, GRVs, stock transfers etc.
-Compilation & submission of spiff reports for 5+ different suppliers on a monthly basis, using sales records of 30+ retail branches.
-Providing references to Branch Managers daily for transactions such as refunds, exchanges, cancellation of dispatch etc.
-GRV Clerk.
-In this role I interacted with the company's social media platforms & provided support
to the group's marketing department.
-I remained in the frontline of Customer Service & managed the group's customer feedback of the available resorts and accommodation options, this also involved facilitating the processing of client suggestions & complaints management.
-I was a specialist consultant who was first in line to assist walk-in clients & performed key accounts management for all corporate accounts of THC.
-While in this role I provided administrative support to management personnel.
-I was selected by seniors to take on the project of carrying out the inductions of new
recruits into the THC call center, which called on me to ensure that new recruits were smoothly integrated into our team. I am an individual who is highly motivated & ambitious & I happily put in the extra hours to compile professional training material such as process flows, telephone &
written assessments etc.
-I reported all progress to my seniors on time and was proud to have all my trainees pass the probation period & secure permanent positions.
-Operating in a busy call center has given me the experience and telephone etiquette required to thrive in both an internal & external service environment.
-I assisted clients with their reservations & maintained excellent service standards.
-I contributed to the success of The Holiday Club (THC) by being a team player & meeting both service & sales standards - my dedication & hard work in this role resulted in my promotion to a support position.
I began working towards my degree in 2016, whilst working full time and completed my degree in 2020. I have achieved a 43% distinction ratio for this degree and some of the coursework I enjoyed most include; management of training & development (HRD3702), training and development practices (HRD2602) and performance management (HRM3706)
I achieved a 71% distinction ratio and a bachelor’s degree pass in my matric year.