Chairman Office Manager
Al Saif
Total years of experience :11 years, 11 Months
*To provide high level and confidential administration support to Chairman
*Support Chairman in achievement of priorities and objectives
*Supporting Chairman office in the delivery of its objective in demonstrating a positive attitude and adopting a flexible and resourceful approach.
*To deliver high level PR for chairman office, acting as first point of contact, dealing with important issue and ensuring all the urgent issues are dealt with appropriately.
•Ensure fairness and integrity of the testing process by general observation of examination and prevention of security breach.
•Make observation/recommendations on test centre performance to the SAT Service Provider - AMIDEAST by completing the test day audit paper work.
• Meeting monthly sales target of internet related STC products like Routers, MY-FI, Modems and Internet SIM.
• Making invoices and delivery notes and co-ordinating the product delivery.
• Taking stock of catalogues and samples and record of activations.
• Uploading Visa applications using PROVISO software and segregating the applications into different categories.
• Making reports of missing records and co-ordinating with IT Help Desk to retrieve the required information of applicants.
• Liaising with Entry Clearance Officers to ensure smooth processing of Visa application.
• Providing customer support and updating their Visa status via e-mails.
• As an Incident Manager, routed tasks & incidents to Exchange server, Wintel and other application teams. Helped raise problem tickets and dealt with major and critical tickets to provide solutions in line with client satisfaction.
• Involved in end to end ticket management by co-ordinating with development and other teams to provide complete application support
• Performed root cause analysis for surveys to nullify the process gaps & worked with leads & managers to discuss and reduce the number of potential errors.
• Trained multiple batches of new joiners on Incident Management Process (ITSM)
• Developed low cost LCD/Touch Screen based Electronic Lock with security functionalities (capable of detecting security threats) and worked on user configurations operating through touch sensitive keypad.
• Designed, sourced and implemented power efficient/low cost hardware including activation and transition of GUI screens.
• Developed Application Firmware on the controller (PIC24F) to implement security functions and integrated GUI screens and Application firmware