Shanty P X

▸ Owned L2/L3 incident response for AWS-hosted production workloads across 3+ enterprise client accounts — tripling
infrastructure scope from prior role while maintaining 99.9% availability SLA.
▸ Engineered 15+ structured runbooks for recurring failure patterns, cutting average MTTR by 30% and eliminating
repeat escalations on all documented incident classes.
▸ Enforced CI/CD release quality gates by collaborating with DevOps squads on deployment validation and configuration
drift detection — achieving zero deployment-caused outages across 12+ production releases since January 2025.
▸ Identified and resolved 5+ pre-failure infrastructure conditions through proactive CloudWatch dashboard analysis and
alert pattern review — intervening before any user-facing impact in Q12025.
▸ Automated recurring operational checks using Bash scripts for health monitoring and log parsing, reducing manual
inspection time across shift handovers.

▸ Executed deployment operations across dev, staging, and production environments — validated rollout readiness,
executed smoke tests, and managed rollback procedures for 20+ production releases.
▸ Resolved 50+ high-priority incidents through structured root cause analysis; designed permanent fixes that prevented
recurrence on 80% of documented failure patterns within the quarter.
▸ Coordinated cross-team change implementation by owning pre-change testing plans and stakeholder communication
— delivering 12+ zero-disruption production deployments.
▸ Standardised troubleshooting runbooks across a 10-engineer support team, reducing average incident diagnosis time
by an estimated 20% and enabling faster onboarding for new shift engineers.

▸ Resolved 1, 000+ production incidents across application, database, and infrastructure layers in a 24×7 shift
environment — maintaining SLA compliance across the full 2-year tenure.
▸ Monitored Linux-based application environments and intervened on performance degradation before SLA breach;
proactively surfaced 15+ recurring failure patterns and escalated to problem management for permanent elimination.
▸ Supported integration monitoring between enterprise web applications and third-party systems, diagnosing API
failures and data sync issues before they reached end users.
▸ Delivered UAT validation, deployment readiness checks, and post-release monitoring for 20+ production releases,
contributing directly to zero post-release P1 incidents.
▸ Promoted from Trainee to Engineer in 3 months — the earliest in the cohort — based on SLA performance and
technical aptitude demonstrated during foundational ITSM training.