Branch Manager-Aug
Kenya Women Microfinance Bank- Migori
مجموع سنوات الخبرة :2 years, 5 أشهر
Duties and Responsibilities
• Business growth and development
• Relationship management and customer experience-engaging and supporting customers to meet the needs, building customers loyalty, customers satisfaction, TAT management
• Branch operations- availability of required infrastructure, CBK guideline adherence, regulatory requirements, AML, CFT, CPF and KYC adherence, high risk client and PEP classifications
• Leadership and people management-stafs career growth, appraisals, leaves management, adherence to dress code, code of conduct, couching and training, morning huddles and weekly performance progress review
• Risk and compliance-statutory and regulatory standards adherence, ensure thorough client screen before onboarding
• Decision making authority- cost, accounts opening, staf leaves, lending discretion and resources allocation approvals
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Meeting budget targets in deposits, loans disbursements, delinquency management and loan book growth