Sharad Gandhi

Senior Technical Engineer at M H Alshaya Co. (L.L.C)

• United Arab Emirates - Dubai
• My current job since September 2010

 Spearheading the Regional office migration from Deira to Al Barsha. Involved with different vendors for a hassle free transfer. Ensuring that the network, VOIP & VPN services are up and running before the migration. Ensuring minimum disruption to business units.
 Liasoning between the various business units and support function during the migration to avoid disruptions
 Spearheading setup of VPN tunnels to carry voice and data between 4 regional offices, 18 satellite office, 1 regional distribution center, 13 local distribution centers & 1500 retail outlets.
 Implementation, Upgrade & Migration of approx. 800 users plus associated resources on ADS.
 Identifying the security & business needs, selecting the most appropriate solution & setting up the firewalls across the regional office and approx. 1000 retail outlets.
 Setting up scheduled application back up and disaster recover. Monitoring the application & network performance and load balancing.
 Setting up of an IT Servicedesk, defining the Issue escalation processes & SLA, managing a team of 7 dedicated technical support team members.
 Escalating the IT Training needs of the regional office to the IT Training Manager.
 Coordinating with the IT procurement team for any hardware & software requirements.
 Assisting the Regional IT manager with Budget planning for the new financial year, using various business planning tools like COGNOS, MANHATTAN BP, etc.
 Feedback of existing applications to improve and update according to the growing demands of the clients and customers.
 Assisting franchise/business units in every aspect of IT operations during the initial period.
 Supported various brands during the migration phase or setup of operations in the Middle East (system perspective).
 Requirement gathering for new brands, new processes and new business units.
 Suggesting solution to business requirements.