شارل Dsouza

- Managed 30+ strategic partnerships, owning the relationship from onboarding to
renewal and expansion. - Negotiated commercial agreements and revenue models supporting consistent
double‑digit growth. - Served as primary relationship manager, conducting structured business reviews
and performance discussions. - Coordinated with internal Product, Finance, and Operations teams to deliver
agreed outcomes. - Monitored KPIs and ROI to optimise partner performance and revenue contribution.

Assumed complete ownership of all business
operations, including budgeting, financial planning,
and stock purchasing, demonstrating full P&L
accountability.
Developed and managed end to end operational
workflow, encompassing menu creation/product
development, order intake, food preparation,
packaging, and logistics coordination for all
customer deliveries.
Served as the sole point of contact for customer
coordination, successfully managing highvolume
incoming orders while ensuring consistent quality
and high customer satisfaction scores.
Defined and executed the entire product strategy
(menu), including recipe development and costing,
to ensure profitability and market competitiveness.
Established vendor relationships and managed
daily inventory and procurement, optimizing costs.

• Acted as single point of contact for 200+ clients,
resolving pre-sales queries and ensuring satisfaction.
• Converted prospects post-demo, contributing to a
15% increase in enrollment

Led recruitment delivery, stakeholder coordination, and team management.

Handled collections and customer financial
counseling, achieving 95%+ recovery target

• Supported customer collections and payment
scheduling, meeting team KPIs.