shariar sarfan

I worked as a Technical Support Associate at Vantiva, where I provided technical assistance to customers by diagnosing and resolving issues related to internet connectivity, networking devices, and broadband equipment.
My responsibilities included troubleshooting hardware and software issues, guiding customers through step-by-step solutions, configuring and resetting networking devices such as routers and modems, and escalating complex technical issues to higher-level support teams when necessary.
I focused on delivering excellent customer service by communicating technical information clearly, ensuring timely issue resolution, and maintaining accurate records of customer interactions. This role strengthened my troubleshooting, communication, problem-solving, and customer support skills while working in a fast-paced technical environment.

I worked as a Graphic Designer at Gayathri Tax Consultant Pvt. Ltd., where I was responsible for creating visually engaging designs for both digital and print media. My role included designing social media posters, promotional banners, marketing materials, and campaign creatives that aligned with the company's branding.
I collaborated with the marketing team to develop content for digital campaigns, ensuring high-quality and visually appealing designs. I also gained hands-on experience in digital marketing by creating promotional content for social media platforms and supporting online marketing initiatives.
This role helped me strengthen my creativity, visual communication, time management, and proficiency with graphic design tools while working in a fast-paced professional environment.