Senior CRM Dynamics Consultant/Developer
Sharjah Finance Department (Outsourced by Infotouch)
مجموع سنوات الخبرة :12 years, 8 أشهر
Leading .Net/CRM development and establishing integration with other platforms.
Used N-tier architecture for presentation layer, the Business and Data Access Layers as .NET. Framework assemblies. Gathering requirements, recommending and providing detailed estimates for service implementations.
Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM.
Developed .Net web portal for Employees integrated with CRM for HR and Case management systems.
Coordination with Mobile Team in India to develop mobile app integrated with CRM via WCF services. Prepare and conduct CRM demonstrations and training for users.
Liaise with clients to understand their business and gather requirements to develop a plan to solve their problems in an efficient manner.
Implemented, developed and tested CRM Business applications on high quality.
Handling all technical integration needed with other platforms.
Maintained a good relationship with clients that led to projects extensions and CRM versions upgrades.
Developed SOAP and REST web services and WCF services for communication between frontend and backend servers.
Provided support and advised junior developers in the team.
User trainings, Demos, and On-Site Off-site consultancy to clients.
Implemented and developed large scale software implementations by analysis of business processes requirements.
Assisted in all stages of CRM development life-cycle from client contact till post follow up actions.
Integrated CRM with several platforms and I was recommended to help my colleges when integration.
Extended CRM functionality by creating custom workflows, processes and plugins.
Create and modify SSRS reports based on client needs.
Analyzed all escalated customer issues and resolved them with a reasonable time-frame.
Resolving technical issues with servers, authentication, IIS, Exchange, SQL, and other related technologies to CRM.
Participated in development of websites that provides subscription services.
Handled SMS system and established short code connectivity with SMS Providers.
Provided solutions and optimizations that led to increase system performance.
Supported Clients via remote desktop and phone calls. Monitoring Daily SMS flow and troubleshooting system issues.
