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Sharjeel Ahmed, IT Support Engineer

Sharjeel Ahmed

IT Support Engineer·Legend Information Technology

United Arab Emirates

Diploma, CCNA 4.0, MCSE 2000, LINUX 9

Work experience

Total years of experience: 18 years, 1 months

IT Support Engineer

April 2009 - February 2015

Legend Information Technology

Dubai, United Arab Emirates

April 2009 - February 2015

• Installation, Reformatting and deployment of Windows (O.S).
• Installation and Configure Networks (Wired / Wireless ), Router, Switches
• Installation of any software and hardware
• Trouble Shooting and fixing hardware problems
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
• Installation of printer and other peripherals
• Provide Data Backup and Disaster Recovery
• Able to train clients, identify, analyze, and repair product failures.
• Design and Implement the companies network setup includes hardware and software switches, firewall, cablings for clients
• Knowledge of domain and workgroup networks
• In-depth knowledge of documenting and upgrading hardware and software systems.

Company industry:
IT Services
Job role:
Customer Service and Call Center

SYSTEM ADMINISTRATOR

October 2005 - February 2009

PHOTO MAGIC INT'L

United Arab Emirates

October 2005 - February 2009

• Applying operating system updates and configuration changes.
• Installing and configuring new hardware and software.
• Generate reports and report to General Manager directly.
• Upload and Download Data on daily basis and make sure the accuracy. Responsibility for documenting the configuration of the system.
• Troubleshooting any reported problems.
• System performance tuning.
• Keeping the network up and running
• Control Inventory.
• Invoicing, GRN, Adjustment Note, Transfer Notes and Suppliers Returns
• Creating and testing Database Backups, process, audit and make sure the data are posting properly on daily basis
• Key responsible for Implementation and troubleshooting of all the front office and back office software.
• Gathering and Manage the data flow from the different departments. Verifying or helping to verify data integrity
• Preparing and submitting Management Report for daily basis.
• Reporting to Finance Manager and General Manager directly.
• Defining and implementing access controls to the data
• Control Inventory.

Company industry:
Photography
Job role:
Information Technology

COMPUTER PROGRAMMER

August 2001 - February 2004

PHOTO MAGIC

Morocco

August 2001 - February 2004

DESIGN POINT OF SALES (POS) SYSTEM
INSTALLATION AND MAINTAIN OF LAN AND WAN SYSTEM
INSTALLATION OF DIAL-UP, VPAN, VLAN NET WORK
INVENTORY CONTROL
AUDIT OF STOCK
IMPLEMENT PROGRAM AS PER REQUIREMENTS
BUSINESS IMPLEMENTS
ADMINISTRATION
ANNOUNCING PROMOTIONS

Company industry:
Photography
Job role:
Information Technology

MIS DEPARTMENT INCHARGE

September 2000 - October 2003

PHOTO MAGIC INTL

Dubai, United Arab Emirates

September 2000 - October 2003

DESIGN POINT OF SALES (POS) SYSTEM
LAN ADMINISTRATION
INSTALLATION AND MAINTAIN OF LAN AND WAN SYSTEM
INSTALLATION OF DIAL-UP, VPAN, VLAN NET WORK
INVENTORY CONTROL
AUDIT OF STOCK
BUSINESS IMPLEMENTS
ADMINISTRATION

Company industry:
Laboratory & Quality Control
Job role:
Information Technology

INVENTORY CONTROL OFFICER

June 1998 - September 2000

TABROS PHARMA

Pakistan

June 1998 - September 2000

INVENTORY CONTROL
RECONCILITION OF DEBTORS
ADMINISTRATION.
DATA ENTRING

Company industry:
Industrial Production
Job role:
Logistics and Transportation

COMPUTER PROGRAMMER

December 1996 - November 1997

ORIENT DISTRIBUTORS (PVT) LTD

Pakistan

December 1996 - November 1997

MAINTAIN PROGRAM
RECONCILLIATION OF DEBTORS

Company industry:
Heavy Industry & Metallurgy
Job role:
Information Technology

COMPUTER PROGRAMMER

December 1994 - November 1996

ITALIA CHEMI CO

Pakistan

December 1994 - November 1996

DESIGN A BASIC INVENTORY PROGRAM AND MAINTAINN IT.
MANAGING ACCOUNT OF DEBITORS
INVENTORY CONTROL

Company industry:
Software Development
Job role:
Information Technology

Education

Onwire Education

July 2004

July 2004

Diploma, CCNA 4.0, MCSE 2000, LINUX 9

Pakistan

CCNA 4.0 CERTIFICATION COURSE MSCE 2000 CERTIFICATION COURSE LINUX 9.0 CERTIFICATION COURSE

PETROMAN TRAINING INSTITUTE

December 1993

December 1993

Diploma, COMPUTER HARDWARE AND MAINTENANCE

Pakistan

UNIVERSITY OF KARACHI

December 1992

December 1992

Bachelor's degree, MATHS, PHYSICS, STATISTIC

Pakistan

INSTITUTE OF COMPUTER TECHNOLOGY

February 1907

February 1907

Diploma, SOFTWARE PROGRAMMING, C++, FOXPRO

Pakistan

Skills

IT Management
Expert
IT Management
Expert
Customer Service
Expert
Customer Service
Expert
Computer Repair
Expert
Computer Repair
Expert
Network Administration
Expert
Network Administration
Expert
Network Administration
Expert
Network Administration
Expert
Networking Installation
Expert
Networking Installation
Expert
IT Management
Expert
IT Management
Expert
Auditing Stock
Expert
Auditing Stock
Expert
Inventory Control
Expert
Inventory Control
Expert
Administration
Intermediate
Administration
Intermediate
Technical Support
Expert
Technical Support
Expert
Customer Care
Intermediate
Customer Care
Intermediate
Customer Service
Expert
Customer Service
Expert
Computer Repair
Expert
Computer Repair
Expert

Languages

Urdu

Expert

English

Expert

Arabic

Beginner

French

Beginner

Memberships

MENWAFA U.A.E

REGISTER MEMBER

October 2000

Recommendations

Kaleem Ahsan

Jul 2009

Jul 2009

Managing DirectorManager

Honest , Loyal, Hard worker, Having sound knowledge in his feild