Senior Technical Services Lead
Vision Valley
مجموع سنوات الخبرة :13 years, 5 أشهر
• Project: Technical lead on the migration of services from SAP IOT platform to SAG-cumulocity
• Solution designing, integration and testing based on the customer requirements.
• Infra structure and network readiness for new platform and verification.
• Installation of the cumulocity on RHEL
• Containers deployment and maintenance of kubernetes cluster.
• Deployment and administration of Mongo cluster.
• Testing, integration and implementation of services, packages with the SAP platform on Linux OS with MySQL DB.
• UAT and acceptance and cutover of cumulocity platform.
• Troubleshooting and resolution of issues related to services. Developing and deploying maintenance scripts based on SSH and MySQL. Server housekeeping. Additionally, developed a High availability process which can monitor, detect a process failure and start the failed process on alternative server.
• Development of logic and shell scripts to actively monitor alarms and generate agreed reports in MySQL and Linux.
• Platform integration with SNMP based monitoring tools.
• Oversee device installation Cycle. Troubleshoot and resolve installation issues. Communicate issues to L3, follow ups and implement the guide lines provided by L3.
• Oversee the ticket generation process with CRM.
• Provide feedback regarding the services to L3. Traffic trend and active communications with support and customer teams to avoid issues.
-Achieve performance SLAs and KPIs.
-Mediation Application, PRM and CBS Maintenance
operations and Development.
-Responsible for smooth data transfer, extraction and loading.
-Data Reconciliation of all the streams.
-Generate timely reports and extract data dumps for down streams.
-Shell Scripting
-Coordination with Huawei clients in order to resolve technical issues.
-OS (Linux/Unix/Redhat/Suse Linux) Maintenance.
-OS security patching/configurations for
external/internal threats.
- Oracle and SQL maintenance and development
-Data center Hardware maintenance and replacement.
-Data backups, archiving and restoration.
-Achieve performance SLAs and KPIs.
-Mediation Application, Broadcast SMSC 24/7 Maintenance, operations and Development.
-LA generation.
-Mediation CDR flow configurations.
-Responsible for smooth data transfer, extraction and loading.
-Data Reconciliation of all the streams.
-Generate timely Management reports.
-Reports Automation.
-Shell Scripting.
-Coordination with Up streams and down streams for issue identification and resolution.
-OS (Redhat Linux) Maintenance.
-OS security patching/configurations for
external/internal threats.
- Oracle and SQL maintenance and development
-Data backups, archiving and restoration.
-Manage team which provides technical support to wi-tribe customers.
-Provide to Call Center Operations.
-Achieving customer satisfaction.
-Analyzing technical complaints trend and identifications of regions of negligence.
I am working under national internship Program and was attached to PTCL for 8 months. I have the responsibility to maintain the radio link in Rawalpindi Transmission Region with a team of engineers and technicians.
the main role of the job is to recover faults and keep the link alive 24 hours a day.
My responsible was to provide IT support to different kind of departments.
Masters program is in progress I currently have a CGPA of 3.0
I secured a CGPA of 2.5 out of 4. I have done internships in "Medequips" and "NCR" two months each. I have participated in "Nascon" a national IT exhibition which is held by our university.
