Customer Service Representative
telenor pakistan
Total years of experience :4 years, 3 Months
handling customer in inbound call center, and taking all kind of prepaid/Postpaid Customer quires like submitting customer’s complaints to concern department, change of package plane, adding VAS (Value Added Services) services change of owner ship, transfer of owner ship.
Excellent command on TELENOR software (SIBLE, CHRIS EXPRSS, TRACKER, CUSTOMER PORTAL)
I am dealing with preparing Purchase orders (P.O), Bill of quantities (B.O.Q) Writing letters, filing, fax in, fax out. Inter office memos. And day by day Office activities.
I am maintaing compnay's Data in form of Daily and Monthly and yearly Reports. Graphs report, monthly man power work schedule, Daily Man Power Distribution, Time keeping of Employees, Making Timesheets for Contractors, Inter office Memo, vacation sheet for employees and many other day to day office activities.