Sharlene Ngayan

Managed incoming calls for appointments, emergencies, and
general inquiries with accuracy and care.
Assisted with marketing by following up with patients and
encouraging positive online reviews.
Supported management with reporting tasks, compiling daily,
weekly, and monthly operational reports.
Prepared patient dental reports, and medical records upon request,
ensuring accurate and official email communications.
Provided detailed explanations of reimbursement procedures,
supporting patients in navigating their insurance benefits.
Supported dental team during busy hours by preparing charts,
escorting patients, and assisting with chairside documentation
when necessary.
Coordinated dental supply orders, monitored inventory levels, and
liaised with suppliers for timely replenishments.
Prepared end-of-day expense and collection reports for the
Managing Director, ensuring all records were accurate and tallied
correctly.
Assisted in tracking individual doctor commissions and contributed
to payroll preparation by providing accurate data.
Assisted in making sure the clinic follows proper procedures and
passed regular inspections by health authorities(DHA).

Handled travel arrangements and accommodation bookings for
municipal staff attending conferences or off-site duties.
Managed the distribution and receipt of official correspondence,
including mail, couriers, and internal documents.
Updated and maintained databases and digital records for
residents, permits, licenses, and council documentation.
Operated office equipment including printers, copiers, and
scanners; ensured smooth document processing for
administrative needs.
Monitored office supply inventory, placed orders, and liaised with
vendors to ensure timely delivery and cost-effectiveness.
Maintained efficient office systems and filing structures to
support departmental operations and transparency.
Scheduled meetings for municipal staff, coordinated calendars,
and arranged meeting rooms and agendas.
Maintained updated digital databases for resident records,
permits, and official documents.