Shift Manager
KFC (Pakistan)
Total years of experience :17 years, 1 Months
* Supervised and coordinated the activities of food preparations.
* Trained and managed new employees.
* Accurately calculated and made daily deposits.
* Performed various clerical duties in food service office as required.
* Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed
* Train, assign tasks, prepare schedules, cut liabilities, update and file paperwork, analyze financial documents, understand transaction related reports, and reconcile discrepancies
* Answer customer service issue quickly and ensure total satisfaction for all guests
* Contacted multiple merchants to obtain necessary inventory and kept concise, accurate records about product.
* Maintained high standards of customer service during high volume, fast-paced operations.
* Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies.
* Resolved employee and consumer complaints quickly and professionally.
* Looked after the store maintenance, cleanliness of store, and maintained high safety standards.
* Administered payrolls and other financial aspects of the store.
* Supervised, motivated, evaluated, and coached employees and facilitated effective training programs.
* Manage staff, preparing work schedules and assigning specific duties.
* Oversee activities directly related to making products or providing services.
* Monitor food preparation to ensure orders are complete quickly and no product is waste.
* Maintained total restaurant cleanliness for every shift and ensured that following shift would have a clean facility for transition .
* Courteously greeted customers and assisted with purchases .
* Requested and recorded customer orders, and computed bills using cash registers.
* Prepared daily food items, and cooked simple foods and beverages, using proper safety precautions and sanitary measures.
* Cleaned and organized eating, service, and kitchen areas.
* Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
* Communicating with Supervisors, Peers, or Subordinates .
* Answer customers' questions, and provide information on procedures or policies.
