Retail Operations/Physical Distribution Manager
L'Oreal Middle East
مجموع سنوات الخبرة :27 years, 2 أشهر
• Managing the Warehousing and Retail Transportation of UAE business.
• Oversee Distribution Center supervisors and team members.
• Active participation in the latest Transportation RFQ for distribution in UAE.
• Analysing, Evaluating and Negotiating with Freight Forwarding companies.
• Plan, direct, and coordinate all distribution management activities for our L’Oreal, UAE Distribution Center.
• Promote continuous improvement including regular reviews for the warehouse related functions utilizing quality process and participation in high performance and self directed work teams.
• Developed and maintained a productive work team via training.
• Responsible for administrative functions such as budgeting, equipment, and logistics.
• Assisted in the development and implementation of productivity standards and goals in support of the company business plan.
• Review and evaluate cost effectiveness, consistency, quality, accuracy, and performance to company standards and take action as necessary to correct discrepancies.
• Acted as a logistics facilitator to ensure that all elements of the intake and distribution process are coordinated to meet customer requirements in a timely and high quality manner.
• Standard Operating Procedure development, documentation, and execution.
• Managing current inventory controls and plan for future capacity requirements.
• Ensuring company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative).
• Maximizing quality and productivity by understanding and mastering all job standards for each function, and evaluating performance variances in order to identify root cause, corrective action and training needs.
• Participates in the collection of performance measurements per customer, vendor, and/or site requirements.
• Evolved as a strong customer advocate, passionate about L’Oreal’s ability to deliver a consistent, high performance experience to our suppliers and retailers.
• Managing all aspects of operational activity within & outside of organization
• Customer Service across the Region (more than 60 customers/distributors)
• Cost Management : Total value chain costing management & control
• Administrative role; responsible for staff management & KPIs
• Operational KPI analysis & improvement reporting to HQ
• Planning
o Strategic planning
o New products (launch plans, production, distribution & logistics)
o New distribution & logistic setups
• Purchasing
o Artwork designs, Display Stands, Marketing & Sales POS after approvals
o Equipment & other consumables
• Material Management
o Inventory & stocks (Finish & packaging materials) management across all in/out house facilities
• Production Hub
o Management & control of all Manufacturing & Distribution hubs in GCC (in/out house)
• Quality Assurance & Legal
• Distribution & Logistic Hub
o Warehouse management
o Logistic (import & export)
• Transportation local/ GCC/ MENA
• Customs & border
o Down Stream distribution mgmt with 3rd party distributors
• Management of contract vendors & service valuation
• Tasks accomplished: 3PL warehouse move, Establishing Export Movements to Iraq & Iran (from UAE) & Providing Solutions to Geographically Affected Countries like Syria, Libya etc. in terms of documentation, shipments etc.
• Achievements:
o Established Exports Movements to dead markets like Iraq and Iran increasing the Net Sales by AED 30 Million per annum in the Region
o Have successfully registered a Sales of AED 500 Million in the Region during last 4 years
o Have contributed towards cost savings of AED 2 Million during 2015
• Managing 3PL warehousing facility within one of the largest distribution centers in the Jebel Ali free zone with prestigious client base including Proctor & Gamble, GlaxoSmithKline, Marks & Spencer and Reckitt Benkiser. Controlling all aspects of warehouse including import/export, management of all warehouse and administration personnel, individual client contract management ensuring all SLA’s are strictly followed and KPI’s are met.
• To manage the complete inbound and outbound logistics of the clients based on their requirements.
• To ensure timely clearing of all the inbound shipments arriving by Air, Sea and Road.
• To make sure all the outbound shipments are dispatched as per the schedule using the appropriate mode of transport.
• Managing logistics functions, negotiating with Freight forwarders, transporters, C&F Agents for cost effective transport solutions & clearances
• Success record of managing the operations of big company warehouses and ensuring its smooth functioning; attainment of its goals and adherence to set standards.
• Allocate and manage staff resources according to changing needs and develop business by gaining new contracts, analyzing logistical problems and producing new solutions.
• Processes purchasing orders LPO and liaison with the Finance Department in order to action suppliers' payment terms.
• Monitoring the fleet of vehicles & transporters ensuring on time delivery & transit norms & analyzing the loss in transit and undertaking measures to control the same.
• Developed enhanced KPI reporting system for major clients.
• Schedule receipt of imports and preparation of exports in consultation with other departments and clients requirements.
• To manage the distribution centre operations for eight principals - Cisco Systems, Hilti, Lornamead, Henkel, Osram, Scame Middle East, Juniper Networks, Foundry Networks & Sony Professional.
• Maintain highest standards of cleanliness and professional working practices within warehouse to adhere to all external and internal audit procedures.
• To manage a group of Team Leaders, Warehouse Supervisors, Warehouse Assistants & Logistics Administrators to ensure quality service level to the clients is maintained within the parameters set by GAC Quality Department.
• To organize regular meetings with clients, GAC associated depts. & with subordinates to ensure that all concerned are in the same level of understanding.
• To conduct regular audits within the team & individuals to ensure that company’s quality policy & professional image is not tampered.
• To monitor & maintain KPIs for the clients so as to achieve time bound targets.
• To support the Administration Manager during interviews, resource planning, staff appraisals, overtime control & vacation planning within the Administration team.
• To generate Data Reports from the internal WMS and convert them into user friendly format as per the request of the Clients & higher management.
• To supervise the cash outlays within the department and to monitor the use of consumables to the very best extent.
• Ensuring all local JAFZA and MOH requirements are met in full and staff fully up to date with changes.
• To organize the PUD structure, procedures and resources and ensure effective sourcing, induction, training and development of PUD staff in order to optimize the performance of people.
• To organize, measure, review and take corrective action in order to ensure that outbound service quality meets Group standards by highlighting frequent errors & bring about change that affect our performance.
• To organize, measure, review and take corrective actions in order to ensure that inbound service quality meets depot standards.
• To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve operational budgets.
• To ensure that the employees comply with the legislative and company policy relating to Occupational Health and Safety.
• To ensure that the employees are aware of all company policies and procedure and to ensure that they are adhered to.
• Being the team leader making sure that the workload is evenly distributed among all the couriers operating in my area zone.
• Screening CVs, selecting & short listing candidates, assisting the Managers in conducting the interviews and coordinating with the HR department for visas and other formalities as and when required.
• Co-ordinating with the customs department of various countries in order to update the changes (if any) in the documentation required for shipping various commodities.
• Attending to Customer Complaints, collecting all the relevant information regarding the Complaints and making sure that Customer Problems are resolved at the earliest with acknowledgement sent to both the Customer and the department involved.
• Keeping the FedEx Customers aware of any new service that has been added.
• Being aware of new developments in the area zone and try to increase the business by making new customers.
• Assigned a special duty whereby was involved in the smooth flow of packages of our Airline customer like Emirates Engineering, Atlas Air, Execujet, Jet Aviations, Aerogulf & Falcon Express.
• Was involved in weekly inventory control where was responsible for ordering the various supplies required to meet our daily needs.
• Was in-charge of warehouse with the responsibility of proper stacking, arrangement and movement of shipments as per the cut-off schedules, proper use of man power and to make sure that all the safety and ISO procedures are duly followed.
Other than the above responsibilities I have also undergone training for the position of GSP Service Agent which had the following duties:
• Looking after countries assigned to make sure that all the packages moving through the FedEx system meet the respective country’s and FedEx rules and regulations.
• Researching on the service failures, finding the root cause of the failure and putting in place corrective measures in order to avoid them in future.
• Making mystery calls and checking the trueness of scans applied on the undeliverable packages.
During my tenure in FedEx have got various certifications for proving to be great team leader, active team player and for following safety procedures. Have got acknowledged for submitting an Idea in the FedEx Intranet which has been induced in the FedEx Worldwide.
• Comparing monthly Electricity and Water meter readings
• Passing credits to the overcharged customers
• Making debits for faulty and fraudulent cases
• Performing the meter changes in the system
• Handling customers (walk-in) and customer queries